Patient Portering Supervisor

Compass One; Brampton; On-site; CAD 55,000 - 58,000; Full time

Job summary

Compass One is looking for a Patient Portering Supervisor to lead daily patient transport operations and manage a unionized team in a hospital setting. The role requires coordinating with clinical departments, developing policies, and ensuring timely patient flow.

The ideal candidate has at least two years of supervisory experience in healthcare, strong MS Office skills, and knowledge of infection control and health & safety procedures.

Qualifications

• At least two (2) years of Supervisory experience in related field.
• Experience working in Healthcare and/or acute care environment.
• Previous experience working in a unionized environment is preferred.
• Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.

Responsibilities

• Overseeing the daily operations of patient transport and managing unionized associates.
• Collaborating effectively with clinical departments, supervisors, and team members.
• Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
• Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
• Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
• Document call offs, and replace for any shift and coordinate assigned staff breaks.
• Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
• Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
• Lead and support patient transport associates to achieve KPIs.
• Assisting in the development and implementation of improvement plans.
• Utilize specific software effectively for the production & utilization of all relevant reports
• Assisting with the development of best practices for portering services.
• Available to work flexible hours to meet hospital’s needs.
• Other duties as assigned.

Skills

Supervisory experience

Healthcare experience

Unionized environment

MS Office

Infection control

Health & safety procedures

Written and verbal communication

Administrative skills

Organizational skills

Prioritization

Problem-solving

Tools

Portering software

Job description

Description

The salary range for this position is $55,000 to $58,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Now, if you were to come on board as ourPatient Portering Supervisor,we would ask you to do the following for us:

• Overseeing the daily operations of patient transport and managing unionized associates.
• Collaborating effectively with clinical departments, supervisors, and team members.
• Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
• Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
• Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
• Document call offs, and replace for any shift and coordinate assigned staff breaks.
• Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
• Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
• Lead and support patient transport associates to achieve KPIs.
• Assisting in the development and implementation of improvement plans.
• Utilize specific software effectively for the production & utilization of all relevant reports
• Assisting with the development of best practices for portering services.
• Available to work flexible hours to meet hospital’s needs.
• Other duties as assigned.

Think you have what it takes to be ourPatient Portering Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• At least two (2) years of Supervisory experience in related field.
• Experience working in Healthcare and/or acute care environment.
• Previous experience working in a unionized environment is preferred.
• Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.
• Working knowledge of all Infection Control, Standard Precautions and Health & Safety procedures.
• Excellent problem-solving and analytical skills, both individually and in group settings.
• Ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Exceptional administrative and organizational abilities, with a talent for prioritization.