Patient Portering Supervisor

Compass Group Canada; Brampton; On-site; CAD 55,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Career opportunities

Great culture

Job summary

Compass Group Canada is seeking a Patient Portering Supervisor to oversee daily patient transport operations in a healthcare environment. You will manage unionized associates, coordinate with clinical teams, and ensure adherence to policies while delivering training as needed.

The role requires supervisory experience in healthcare, proficiency in MS Office, and knowledge of infection control. You will contribute to KPIs, respond to urgent needs, and support continuous improvement initiatives in

Qualifications

• At least two (2) years of supervisory experience in related field.
• Experience working in Healthcare and/or acute care environment.
• Previous experience working in a unionized environment is preferred.
• Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.
• Working knowledge of Infection Control, Standard Precautions and Health & Safety procedures.
• Excellent problem-solving and analytical skills, both individually and in group settings.
• Strong written and verbal communication skills.
• Exceptional administrative and organizational abilities, with a talent for prioritization.

Responsibilities

• Overseeing the daily operations of patient transport and managing unionized associates.
• Collaborating effectively with clinical departments, supervisors, and team members.
• Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
• Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
• Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
• Document call offs, and replace for any shift and coordinate assigned staff breaks.
• Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
• Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
• Lead and support patient transport associates to achieve KPIs.
• Assisting in the development and implementation of improvement plans.
• Utilize specific software effectively for the production & utilization of all relevant reports
• Assisting with the development of best practices for portering services.
• Available to work flexible hours to meet hospital’s needs.
• Other duties as assigned.

Skills

Supervisory experience

Healthcare experience

Unionized environment experience

MS Office

Infection control knowledge

Problem solving

Communication skills

Organizational skills

Tools

Portering software

Job description

The salary range for this position is $55,000 to $58,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Now, If You Were To Come On Board As Our Patient Portering Supervisor, We Would Ask You To Do The Following For Us

• Overseeing the daily operations of patient transport and managing unionized associates.
• Collaborating effectively with clinical departments, supervisors, and team members.
• Develop and ensure adherence of appropriate policies, procedures, job routines by the associates to meet the needs of the site and conduct associate trainings as needed.
• Regularly liaising with end users to address procedural and urgent needs, ensuring smooth patient flow.
• Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
• Document call offs, and replace for any shift and coordinate assigned staff breaks.
• Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Creation of all necessary shift reports, including maintenance deficiency requests for immediate or scheduled consideration
• Advocate and ensure strict adherence to the infection control process and instruct/advise accordingly
• Lead and support patient transport associates to achieve KPIs.
• Assisting in the development and implementation of improvement plans.
• Utilize specific software effectively for the production & utilization of all relevant reports
• Assisting with the development of best practices for portering services.
• Available to work flexible hours to meet hospital’s needs.
• Other duties as assigned.

Role

Think you have what it takes to be our Patient Portering Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• At least two (2) years of Supervisory experience in related field.
• Experience working in Healthcare and/or acute care environment.
• Previous experience working in a unionized environment is preferred.
• Proficiency in MS Office and familiarity with software programs related to Portering and EVS management.
• Working knowledge of all Infection Control, Standard Precautions and Health & Safety procedures.
• Excellent problem-solving and analytical skills, both individually and in group settings.
• Ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Exceptional administrative and organizational abilities, with a talent for prioritization.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.