Patient Support Assistant

Royal Victoria Regional Health Centre; Canada; On-site; CAD 29,000 - 36,000; Part time

Job summary

Royal Victoria Regional Health Centre invites applications for the part-time Patient Support Assistant role. The successful candidate will help with patient flow by greeting and assisting patients, and supporting unit needs with professionalism and empathy.

Key duties include exemplary patient interaction, adherence to safety and privacy policies, and collaboration with nursing, clerical and logistics teams to ensure smooth operations across shifts, including evenings, nights and weekends.

Qualifications

• Completion of high school diploma or equivalent required.
• Minimum 1 year experience in customer service, forward facing and interactions with the public is an asset.
• Emergency Department experience an asset.
• Non Violent Crisis Prevention (CPI) training an asset.
• Self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player.
• Demonstrated excellence in interpersonal and customer service skills.
• Effective problem solving and critical thinking skills.
• Ability to prioritize workload with varying deliverables.
• Ability to work both within a team and independently with minimal supervision.
• Must maintain confidentiality pertaining to patients and staff.
• Ability to work flexible hours including weekends, afternoons, evening and midnight shifts.
• Adherence to policy and procedures related to health and safety and patient safety.
• Ability to push and pull wheeled equipment and moveable carts.

Responsibilities

• Provide a high degree of service to the patients, visitors, staff, and physicians.
• Perform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You).
• Exhibit professionalism and respect in all forms of communication.
• Adhere to RVH Code of Conduct and Privacy Pledge.
• Comply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), safe use of equipment).
• Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment.
• Transport patients/visitors needing assistance via wheelchair dispatched by a staff person.
• Provide wayfinding and other information to patients and visitors.
• Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person.
• Confirm patient identifiers prior to all patient transportation tasks.
• Communicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.

Skills

Interpersonal skills

Customer service

Communication

Team player

Education

High school diploma

Emergency Department experience asset

Non Violent Crisis Prevention (CPI) training asset

Job description

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Job Title

Program & Department

Regular / Temporary

Regular

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

Union

Requisition Close Date

24 September 2026

Salary Plan / Job Grade

$21.32 - $26.34 ( SE_17 )

Job Posting Reason

Current Vacancy

Job Summary & Requirements

The Patient Support Assistant is a value-added position to support patient flow process by greeting and assisting patients, as well as assisting with unit needs. The Patient Support Assistant position requires professionalism, critical thinking, and sensitivity.

Education:

• Completion of high school diploma or equivalent required Experience
• Minimum 1 year experience in customer service, forward facing and interactions with the public is an asset
• Emergency Department experience an asset
• Non Violent Crisis Prevention (CPI) trainingan asset
• Self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
• Demonstrated excellence in interpersonal and customer service skills
• Effective problem solving and critical thinking skills
• Ability to prioritize workload with varying deliverables
• Ability to work both within a team and independently with minimal supervision
• Must maintain confidentiality pertaining to patients and staff
• Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
• Adherence to policy and procedures related to health and safety and patient safety
• Ability to push and pull wheeled equipment and moveable carts

Responsibilities include but not limited to the following:

• Provide a high degree of service to the patients, visitors, staff, and physicians
• Perform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You)
• Exhibit professionalism and respect in all forms of communication
• Adhere to RVH Code of Conduct and Privacy Pledge
• Comply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), safe use of equipment
• Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment
• Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
• Provide wayfinding and other information to patients and visitors
• Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
• Confirm patient identifiers prior to all patient transportation tasks
• Communicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.

Equity & Inclusion

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Equity & Inclusion

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit: https://www.rvh.on.ca/about-rvh/equity-inclusion/

Accommodations

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.