Patient Services Rep/Phlebotomist (MAKO) Monday, Wed, Thur 10am-5pm

The Health Alliance; Raleigh; On-site; CAD 25,000 - 39,000; Part time

Job summary

MAKO is seeking a part-time phlebotomy technician in Canada to collect specimens, verify orders, perform data entry and ensure accurate billing data across assigned accounts. The role requires adherence to safety and quality standards, with responsibilities spanning from specimen processing to reporting and occasional travel.

Candidate must have phlebotomy skills, a high school diploma, and willingness to work weekends/holidays in a dynamic clinical setting.

Qualifications

• Must provide quality, error-free work in a fast-paced environment.
• Able to work independently with minimal on-site supervision.
• Phlebotomy skills including pediatric and geriatric.
• Willing to travel and work on weekends/holidays.

Responsibilities

• Collect specimens according to established procedures (blood, drug screens, cytology).
• Verify orders using lab technology systems and directory of services.
• Data entry for patient registration and test orders; enter billing in systems.
• Process specimens: labeling, centrifuging, splitting, freezing as required.
• Use iLabs for assigned accounts daily to support billing data.
• Provide CIR and PPE Resolution reporting to Director as required.
• Perform clerical duties: data entry, inventory, answer phones.
• Read and comply with departmental policies and procedures.
• Verify patient demographics post-venipuncture; ensure labels match.
• Compile and submit monthly statistics; maintain phlebotomy logs.
• Complete training courses; stay updated on phlebotomy techniques.
• Travel to Territory Manager meetings if off-site.
• Participate in special projects and stay updated with communications.

Skills

Phlebotomy skills

Independent work

Customer service

Flexibility

Education

High school diploma

Medical training

Phlebotomy certification

Job description

Job Category: Patient Services

Requisition Number: PATIE004632

Part-Time

Locations

Showing 1 location

Description

Job Accountabilities (Responsibilities)

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, blood samples, processing pathology and cytology samples.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes.
• Provide necessary CIR and PPE Resolution reporting to Director as required and scheduled
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications.

Job Requirements

• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all MAKO policies and procedures including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout MAKO; and knowledge of our business.

Physical Requirements

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range 1 to 15 pounds are lifted and carried frequently; objects in the weight range 16 to 25 pounds are lifted and carried occasionally and objects in the weight range 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Pushing/pulling.
• Reaching/twisting.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]

Required Education

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience

• One year phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. MAKO is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.