Patient Services & Front Desk Specialist

Socket.dev; Milton; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Quarterly bonuses

Comprehensive optical coverage

Growth opportunities

Job summary

FYidoctors is seeking a Patient Services Specialist for its Milton clinic to deliver exceptional service and support to patients. This full-time role (30-40 hours/week) involves greeting patients, coordinating appointments, processing payments, and assisting with eyewear repairs, all while maintaining a positive patient experience.

The role emphasizes teamwork, adaptability, and proactive engagement. The clinic operates Monday through Saturday, offering benefits and opportunities for growth

Qualifications

• Previous retail experience is considered an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Retail experience

Multi-tasking

MS Office proficiency

Strong communication

Collaborative mindset

Tools

MS Office Suite

Job description

FYidoctors is seeking a Patient Services Specialist for its Milton clinic to deliver exceptional service and support to patients. This full-time role (30-40 hours/week) involves greeting patients, coordinating appointments, processing payments, and assisting with eyewear repairs, all while maintaining a positive patient experience.

The role emphasizes teamwork, adaptability, and proactive engagement. The clinic operates Monday through Saturday, offering benefits and opportunities for growth