Patient Service Representative - Remote

North American Dental Group; Belleville; Remote; CAD 30,000 - 45,000; Full time

Job summary

Join a leading dental service organization as a Patient Service Center Representative, where you'll help transform patient experiences. Responsibilities include managing a high volume of calls, scheduling appointments, and using your problem-solving skills to enhance patient care. Ideal candidates will have strong customer service experience and computer skills. Enjoy competitive benefits as part of a dynamic team focused on providing exceptional care.

Benefits

Health, Dental and Vision Insurance

Paid Time Off

401k

Voluntary Life & Disability Insurance

Referral Program

Employee Discount Program

Qualifications

• 2+ years’ experience in customer service.
• Strong computer skills, including typing speed of 45+ WPM.
• Must have a reliable high-speed internet and private workspace.

Responsibilities

• Answer high volumes of calls and schedule appointments.
• Overcome objections and present offers.
• Manage sensitive patient information according to company policies.

Skills

Customer Service

Problem Solving

Multitasking

Computer Skills

Tools

MS Office

Job description

Join Us in Transforming the Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about : putting every patient first, every visit.

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry.

Responsibilities

The Role You’ll Fill at NADG

Our Patient Service Center is expanding! As a member of our team, you will…

• Receive a high volume of calls to answer daily.
• Present offers to patients.
• Overcome patient objections to schedule an appointment.
• Schedule a high volume of appointments.
• Use product knowledge to showcase the solutions our practices can offer patients.
• Use company databases and software to track progress.
• Display problem-solving skills and take ownership for patient concerns / issues and solutions.
• Work with practice teams on solutions for patients in a timely manner.
• Manage sensitive and critical information with respect to company policies, as well as laws and regulations.
• Collect missing information or update outdated information.
• Consistently meet and exceed department key performance indicators.
• Work all scheduled workdays, during scheduled hours, and report to work on time.
• Enjoy company contests and incentives.
• Other special projects or responsibilities as assigned.

Qualifications

The Skills We’re Looking for

As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include…

• 2+ years’ experience providing superior customer service.
• Experience with M / S office products including Word, Excel, Outlook preferred.
• Strong computer skills : 45+ WPM, ability to multitask using different software and programs while maintaining a conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Benefits :

• Health, Dental and Vision Insurance (Full-time employees).
• Paid Time Off.
• 401k.
• Voluntary Life & Disability Insurance.
• Referral Program.
• Employee Discount Program.

Ready to Join Our Team?

• Our team isn’t just looking for good members; we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career.
• If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in.
• Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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