Patient Service Clerk

Royal Victoria Regional Health Centre; Barrie; Hybrid; CAD 43,000 - 50,000; Part time

Job summary

Royal Victoria Regional Health Centre is seeking a Patient Services Clerk to support data entry, scheduling, and multi-site clinic operations. You will assist with phone communications, team coordination, and site/supply oversight in a busy outpatient environment.

Qualifications include a Medical Office Administration certificate or equivalent, 2–3 years of clerical experience in outpatient settings, and proficiency in Excel and Meditech.

Qualifications

• Medical Office Administration Certificate/Diploma or equivalent program essential.
• 2-3 years clerical experience in outpatient/clinic settings or equivalent.
• Experience with data entry and Excel.
• Familiarity with multi-site and off-site clinic work.
• Experience with pediatric population and families.
• Experience with processes and independent problem solving.

Responsibilities

• Handle data entry and scheduling tasks.
• Coordinate phone communications with patients and care teams.
• Support clinic operations and team needs.
• Oversee site and supply management and clinic flow across multiple clinics.
• Travel to community sites as required.
• Maintain confidentiality and handle sensitive information.

Skills

Data entry

Scheduling

Phone communication

Team support

Clinic flow

Microsoft Office

Excel

Meditech

Education

Medical Office Administration Certificate/Diploma

Equivalent Program

Tools

Meditech

Excel

Data Entry

Job description

Share this job as a link in your status update to LinkedIn.

Job Title

Program & Department

Royal Victoria Regional Health Centre -> Maternal Child & Youth Program -> Eating Disorders TYA

Regular / Temporary

Temporary

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

30 January 2028

Union

Non Union

Requisition Close Date

02 October 2026

Salary Plan / Job Grade

$31.08 - $36.41 ( NU_03 )

Job Posting Reason

Temporary Backfill

Job Summary & Requirements

The Patient Services Clerk is responsible for data entry, scheduling, phone communication, team support, site and supply oversight and clinic flow within a wide variety of clinics both on site and off site.

Education:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential

Experience:

• 2-3 years clerical experience in an outpatient/clinic setting or equivalent
• Experience with data entry and excel
• Work within interdisciplinary settings
• Experience with the pediatric population and families
• Familiarity with multi-site and off site clinic work
• Experience working directly with physicians
• Experience within a setting with competing priorities and multiple demands
• Experience with process development and improvement as well as independent problem solving skills
• Travel to community sites
• Transportation of patients in wheelchairs and on stretchers
• Standing for extended periods
• Detail orientation and demonstration of critical thinking
• Computer literacy - Microsoft Office, Excel and Data Entry – essential
• Keyboarding skills – 50wpm – essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling required
• Current experience in the processing of physicians orders
• Demonstrated skill set in patient centered support and supporting a team with a variety of health care providers

Other:

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstration of commitment to ongoing learning

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit: https://www.rvh.on.ca/about-rvh/equity-inclusion/

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at [e-mail].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.