Patient Safety/Qlty Imprvmt Co (TFT)

Waypoint Centre for Mental Health Care; Penetanguishene; Hybrid; CAD 73,000 - 82,000; Full time

Benefits offered by this job

Vacation pay 6%

14% in lieu of benefits or HOOPP 10%

HOOPP participation

Professional development opportunities

EFAP

Job summary

Waypoint Centre for Mental Health Care is seeking a Patient Safety/Quality Improvement Coordinator to lead hospital-wide PS and continuous quality improvement efforts. The role involves analyzing data, advising on system changes, and supporting accreditation activities in a hybrid setting in Ontario.

The incumbent will coordinate incident data, develop education plans, and collaborate with clinical teams to promote patient safety and service excellence in a complex care environment.

Qualifications

• Degree in a healthcare discipline.
• Certification in Quality Assurance and Patient Safety is an asset.
• Strong communication and leadership capabilities.

Responsibilities

• Coordinate hospital-wide patient safety and CQI initiatives.
• Analyze quality indicators and prepare reports for senior leadership.
• Maintain incident and safety data systems and ensure regulatory compliance.
• Provide education and support to clinical teams on PS and CQI practices.
• Support accreditation processes and prepare related documentation.
• Collaborate with departments to drive system improvements and policy updates.
• Foster relationships with PS/QI professionals internally and externally.

Skills

Degree in healthcare

Leadership

Communication skills

Adaptability

Ethical practice

Bilingual (French/English)

Education

Healthcare degree

Job description

Patient Safety/Quality Improvement Coordinator

SHIFT TYPE

Days, Monday - Friday

DEPT/PROGRAM

Quality, Patient Safety and Risk

JOB CLASS

A0005

EMPLOYMENT TYPE

Temporary Full Time up to 2 Years

RATE OF PAY

$52.98 - $59.30 per hour

WORK SCHEDULE

EMPLOYEE GROUP

AMAPCEO

POSTING TYPE

Open

POSTING DATE

September 15 th , 2026

HYBRID ELIGIBLE

Yes

OPEN POSITIONS

1

Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.

The Manager of Practice, Clinical Performance & Patient Safety is currently seeking a temporary full-time Patient Safety Quality Improvement Coordinator. The purpose of the position is to coordinate and integrate hospital-wide patient safety (PS) and continuous quality improvement (CQI) initiatives which include but may not be limited to managing and analyzing quality/performance indicators in compliance with Accreditation Canada (AC) standards, Excellent Care for All Act (ECFAA), and applicable regulations.

Please Note: This position offers a hybrid work environment consisting of in-office and remote work. Office location is 500 Church Street, Penetanguishene, ON.

• Coordinate hospital-wide PS and CQI initiatives incorporating the use of performance/outcome indicators; accreditation advisory and quality committees; updating and maintaining patient safety and quality improvement policies and procedures; providing presentations and quarterly reports to director, senior managers and governing body regarding PS/QI and/or service evaluation activities; collaborating with managers and the Decision Support Team regarding the collection and reporting of indicator data on a hospital-wide basis, and; providing advice, support, coordination, and education re the hospital’s accreditation preparation process.
• Conduct, analyze and report patient/client incident data and/or quality performance indicators registered in the electronic database and making recommendations re ways to minimize/mitigate patient safety concerns through system changes and improvements and/or discussing and offering solutions when possible, to develop, review and revise facility policies as appropriate to maintain adherence to current standards and regulatory requirements.
• Maintain and upgrade of incident/safety data collection software.
• Provide consultative support for patient-care teams, support teams and departments to develop and explore patient/client safety strategies and/or CQI project ideas; facilitating project meetings and team formation; linking facilitators and sponsors with project teams; following-up on projects/activities; encouraging communication of quality improvement efforts; providing advice on PS and CQI practices/principles to departments, teams and managers.
• Assist in the maintenance of patient complaint/safety incident data files in compliance with regulatory agencies; promoting maximum confidentiality in keeping with relevant privacy protection legislation by limiting access to such information; collecting, evaluating and distributing relevant data concerning patient injuries, aggregate data summaries, monthly trend analyses of incidents; and monitoring resolutions to reported incidents.
• Participate in the review of adverse events and quality of care concerns – facilitating root cause analyses, conducting investigations, monitoring action plans and improvement efforts. Participating in ethical deliberations as appropriate. Directly refers to manager and/or relevant senior manager(s), issues of concerns related to quality of care
• Assess the educational/training needs of staff and teams related to patient safety and continuous improvement principles, methods and tools, and service evaluation activities; developing and updating education/training plans as required; delivering or coordinating the delivery of relevant learning activities to support PS/QI and evaluation activities; coordinating the hospital’s annual Patient Safety Week.
• Sustain relationships with PS/QI network of professionals both internally and externally in the broader healthcare sector through excellent verbal and written communication skills, and maintains a comprehensive knowledge re PS/QI and service evaluation literature, concepts, practices and principles.

REQUIREMENTS/QUALIFICATIONS

• Degree in a healthcare discipline is required.
• Certification and/or diploma in Quality Assurance and Patient Safety is an asset.
• Results oriented work ethic to work independently and undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results
• Demonstrated leadership, conflict resolution, interpersonal and organizational skills
• Proven written and verbal communication skills
• Proven ability to adapt readily to changeand reflects an optimistic and positive attitude
• Models and promotes core ethical practice, Waypoint Values (Caring, Respect, Accountability, Innovation)
• Preference for proficiency in French/English language skills.

WHAT WE OFFER

• Includes 6% vacation pay and 14% in lieu of benefits OR 10% if enrolling in HOOPP
• Eligible to participate in the Health Care of Ontario Pension Plan (HOOPP)
• Participation in the employee referral program
• Professional development and mentorship opportunities for eligible staff
• Access to Waypoint’s Employee & Family Assistance Program (EFAP)