Patient Flow & System Coordination Specialist

Alberta Health Services; Edmonton; On-site; CAD 53,000 - 92,000; Full time

Job summary

Alberta Health Services seeks an Edmonton Corridor Patient Flow & System Coordination Specialist to lead system-level coordination for patient flow, repatriations, and complex transitions across the Edmonton Health Corridor.

The role operates in a 24/7 environment, connecting hospitals, programs, EMS, and community partners to optimize care delivery.

Qualifications

• Bachelor's degree in a health profession is required.
• Minimum five years of healthcare experience in acute care, patient flow, discharge planning, or related areas.
• Proficiency with Microsoft Office and healthcare information systems is required.

Responsibilities

• Coordinate patient flow, repatriations, transfers, and complex care transitions.
• Monitor capacity pressures and transfer activity to support decision-making.
• Collaborate with site leadership, EMS, RAAPID, and partners to address barriers to care.
• Support optimization of Connect Care and related clinical information systems.
• Provide real-time problem-solving and escalation for corridor-wide issues.
• Lead or support change initiatives using formal methodologies.

Skills

Facilitation

Leadership

Relationship-building

Data analysis

Communication

Education

Bachelor's Degree in a health profession

Tools

Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams)

Job description

Your Opportunity

The Integrated Operations Centre (IOC) is the centralized hub supporting patient flow, access, and capacity management across the Edmonton Health Corridor. As the corridor's care traffic control centre, the IOC brings together clinicians, operational leaders, and real-time data to support patient movement, proactive decision-making, and responses to system pressures. As an Edmonton Corridor Patient Flow & System Coordination Specialist, you will coordinate patient flow, repatriations, hospital transfers, complex care transitions, and operational capacity management across the corridor. Working in a 24/7 environment, you will connect acute care sites, programs, and community partners to facilitate timely patient movement and address barriers to care. You will collaborate with site leadership, physicians, multidisciplinary teams, EMS, RAAPID, and community partners to coordinate and elevate complex patient situations requiring multisite and cross-sector involvement. You will support corridor-wide situational awareness by monitoring capacity pressures, transfer activity, discharge barriers, and repatriation opportunities while facilitating real-time problem-solving and evidence-informed decision-making. You will also support optimization of Connect Care and related clinical information systems to improve patient flow, transfer coordination, discharge planning, and capacity management. Working with operational leaders, Clinical Informatics, and Digital Health teams, you will identify opportunities to enhance workflows, reporting, and technology-enabled solutions that strengthen operational performance. This role offers the opportunity to influence care delivery across the health system while supporting frontline operations and improving patient access, outcomes, and operational excellence through collaboration and continuous improvement.

Description

The Edmonton Corridor Patient Flow and System Coordination Specialist is a key member of the Integrated Operations Centre (IOC), providing system-level coordination to support patient flow, access, and capacity management across the Edmonton Health Corridor. Operating in a 24/7 environment, the Specialist facilitates patient movement, repatriation, hospital transfers, and complex care transitions while addressing barriers that impact patient progression and timely access to care. Working collaboratively with site leadership, physicians, multidisciplinary teams, Emergency Health Services, RAAPID, and community partners, the Specialist coordinates and escalates complex patient situations requiring multi-site and cross-sector involvement. The role supports corridor-wide situational awareness by monitoring capacity pressures, transfer activity, discharge barriers, and repatriation opportunities, while facilitating real-time operational problem solving and resource coordination. Using operational data, Connect Care workflows, patient flow best practices, and quality improvement methodologies, the Specialist supports evidence-informed decision-making and initiatives that improve patient flow, care transitions, capacity management, and resource utilization. This role also contributes to the optimization of CC and related clinical information systems through workflow improvements, operational reporting, data quality initiatives, and technology-enabled solutions. The Specialist applies strong systems thinking, relationship management, facilitation, communication, and problem-solving skills to support operational priorities, escalation processes, and effective use of corridor resources. Through collaboration and continuous improvement, the role contributes to improved patient outcomes, enhanced access to care, and operational excellence across the Edmonton Health Corridor.

Classification

Consultant

Union

Exempt

Unit and Program

Integrated Operations Centre

Primary Location

Seventh Street Plaza

Location Details

As Per Location

Negotiable Location

Within Edmonton Zone

Temporary Employee Class

Temp F/T Benefits

FTE

1.00

Posting End Date

01-SEP-2026

Date Available

11-SEP-2026

Temporary End Date

28-JAN-2028

Hours per Shift

7.75

Length of Shift in weeks

2

Shifts per cycle

10

Shift Pattern

Days, Evenings, Nights, Weekends

Days Off

As Per Rotation

Minimum Salary

$38.73

Maximum Salary

$66.42

Vehicle Requirement

Not Applicable

Required Qualifications

Bachelor's Degree in a health profession. Minimum five (5) years of recent healthcare experience in acute care, patient flow, care coordination, discharge planning, operational leadership, demand-capacity management, or related clinical environments. Demonstrated experience coordinating complex patient situations across multiple programs, services, or organizations. Strong facilitation, leadership, organizational, and relationship-building skills. Proven ability to analyze operational and clinical data to support decision-making, escalation, and system improvement. Experience working with patient flow, capacity management, access improvement, quality improvement, or utilization management initiatives. Excellent verbal and written communication skills. Ability to work across multiple locations and care settings within the Edmonton Health Corridor. Travel may be required. Proficiency in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Teams required; experience with healthcare information systems and operational dashboards is an asset.

Additional Required Qualifications

Demonstrated ability to establish and maintain collaborative relationships with operational leaders, physicians, multidisciplinary teams, and external partners. Excellent critical thinking, conflict resolution, negotiation, and problem-solving skills in complex and rapidly changing environments. Ability to coordinate and elevate system-level barriers impacting patient flow, repatriation, and care transitions. Experience facilitating meetings, case reviews, operational huddles, and multidisciplinary discussions. Demonstrated ability to manage competing priorities while maintaining a patient-centered and system-focused approach. Knowledge of healthcare system structures, care transitions, and community resources. Experience leading or supporting change initiatives and process improvement activities utilizing formal change management methodologies. Ability to work independently and collaboratively in a 24/7 operational environment.

Preferred Qualifications

Health Professions degree in clinical discipline, business, health administration, or related field. Certification or training in quality improvement, Lean methodologies, Alberta Improvement Way, IHI Open School, patient flow, utilization management, or healthcare operations. Experience working within an Integrated Operations Centre, command centre, patient flow office, transfer coordination service, or large multi-site healthcare organization is preferred.