Patient Education Coordinator – Web Resources

University Health Network; Toronto; On-site; CAD 45,000 - 67,000; Part time

Benefits offered by this job

HOOPP pension plan

Transit access near UHN sites

Flexible work environment

Professional development opportunities

Job summary

University Health Network (UHN) is seeking a Patient Education Coordinator – Web Resources to enhance health literacy and patient engagement. You will manage the production cycle of electronic patient education publications and resources, collaborating with clinicians and education teams to ensure clear, accessible content across hospital sites.

The role focuses on content staging, web publishing best practices, and developing education strategies in a fast-paced healthcare environment at the

Qualifications

• Completion of post-secondary certificate, diploma, or degree program in communications, web publishing, web content development, or other relevant discipline required.
• Proficiency in HTML and CSS
• Experience navigating and editing on Microsoft SharePoint or similar enterprise content management systems and familiarity with Microsoft 365 integrations (Power Automate, Lists, Document Libraries)
• Familiarity with principles of health literacy, accessibility, patient engagement, user centered design, inclusive language and patient education
• Outstanding communication (verbal & written) and attention to detail with compassionate approach
• Experience in a healthcare setting and working with interprofessional teams
• Ability to work independently and meet multiple program needs simultaneously
• Familiarity with health behavior theories and plain language approaches

Responsibilities

• Stage content for all UHN patient electronic education publications.
• Build and/or update clean, accessible HTML pages for the Health Information section of uhn.ca.
• Provide consultation on clear communication for HTML patient education resources.
• Collaborate across hospital sites to identify shared education needs.
• Contribute to development, implementation, and evaluation of education strategies.
• Participate in content development and quality improvement initiatives.
• Maintain editorial policies and publishing procedures for patient education.

Skills

HTML & CSS

SharePoint

Power Automate

Microsoft 365

Clear communication

Teamwork

Education

Post-secondary certificate/diploma/degree in communications or web publishing

Tools

SharePoint

Power Automate

Lists

OneDrive

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-Union
Number of Vacancies:1
New or Replacement Position: New
Site:Princess Margaret Cancer Centre
Department:Patient Education and Engagement
Reports to:Manager, Patient Education and Engagement
Salary range:$32.59 - $48.89 per hour
Hours: Variable
Status:Casual
Closing Date: August 8, 2026

Position Summary

As an integral member of the Patient Education and Engagement Program, the Patient Education Coordinator – Web Resources helps create a culture of health literacy, patient education and engagement by participating in the production cycle of electronic UHN patient education publications and resources. The Coordinator works closely with all members of the Patient Education and Engagement team and in partnership with clinical teams and health professions, building education and engagement best practices into daily operations at UHN through a focus on clear communication. The Coordinator is responsible for content staging for all UHN patient education electronic publications, acting as a communications consultant both for authors of patient education material and the internal and external needs of the Patient Education Program; maintaining Patient Education Program editorial policy and publishing procedures.

Duties

• Stagecontent for all UHN patient electronic education publications, using finalized content from the Health Communications Specialist and various subject-matter experts
• Buildand/ or updateclean, accessible HTML pages for the Health Information section of uhn.ca
• Provideexpert consultation on clear communication for HTML patient education resources at UHN,including testing content andflagging errors
• Collaborate across hospital sites to identify shared education needs and opportunities
• Contribute to the development, implementation, and evaluation of strategies that support educational programs and projects across hospital sites
• Participatein resource development and quality improvement initiatives
• MaintainPatient Education Program editorial policy and publishing procedures and ensuresall content meets the highest standards for web accessibility and user-centred design
• Supportadditional tasks and special projects as assigned/ as time allows, including reviewing previously published content for quality improvements, mapping related links and videos to Health Topics pages, and preparing content for transition to a new platform in 2027

Requirements

• Completion of post-secondary certificate, diploma, or degree program in communications, web publishing, web content development, or other relevant discipline required.
• Proficiency in HTML and CSS
• Experience navigating and editing on Microsoft SharePoint or similar enterprise content management systems and familiarity with Microsoft 365 integrations (Power Automate, Lists, Document Libraries) as well as Microsoft Word, Teams, OneDrive and Outlook.
• Familiarity with principles of health literacy, accessibility, patient engagement, user centered design, inclusive language and patient education
• Outstanding communication (verbal & written), attention to detail, customer service and listening skills that demonstrate compassion, empathy and respect for colleagues, patients, and families
• Experience in a healthcare setting and working with interprofessional teams
• Ability to work independently in a self-directed manner
• Ability to identify connections across different hospitals and programs and meet multiple program needs simultaneously
• Ability to work effectively as a team member
• Familiarity with theories of health behavior, patient engagement, health literacy, plain language, adult learning theories preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.