Patient Flow Coordinator

Providence Healthcare; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Providence Healthcare is seeking a Patient Flow Coordinator to enhance patient flow and service utilization across its healthcare services. The role involves collaborating with various teams, facilitating patient admissions, and ensuring effective communication with referring organizations. Candidates should have extensive clinical experience and strong project management skills, along with a commitment to continuous learning and improvement.

Qualifications

• Extensive relevant clinical experience (>5 years).
• Excellent knowledge of rehabilitation practices for frail and marginalized populations.
• Demonstrated project management skills.

Responsibilities

• Facilitating patient admissions and repatriation processes.
• Promoting communication between healthcare organizations.
• Monitoring operational and strategic targets.

Skills

Critical thinking

Interpersonal skills

Communication skills

Problem recognition

Project management

Education

Registered Occupational Therapist or Registered Physiotherapist

Tools

Clinical assessment tools

Computer database applications

Job description

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Position Summary

The Patient Flow Coordinator will work collaboratively between Providence Healthcare service teams and its acute care and community-based referring partners to promote optimal patient flow and to expedite, maximize and monitor service utilization by:

1. Identifying and initiating the admission process for patients who are willing to participate in and will benefit from Providence Healthcare services through the continuum of inpatient to outpatient programs;
2. Facilitating the repatriation of discharged patients sent from Providence Healthcare (inpatient or outpatient) to the acute care organization as appropriate;
3. Promoting communication between Providence Healthcare and referring organizations to support and enhance patient flow by identifying, reducing or removing barriers to access the breadth of services at Providence Healthcare;
4. Participating in the monitoring and achievement of relevant operational and strategic targets associated with patient flow and outcomes.

Qualifications/Skills Required

• Extensive relevant clinical experience (>5 years);
• Excellent knowledge of rehabilitation practices care especially as they relate to frail elder, complex and marginalized populations;
• Demonstrated project management skills with proven experience in effective team leadership;
• This position requires the knowledge, skill, and judgment of a Registered Occupational Therapist or Registered Physiotherapist in good standing with their respective professional college in Ontario;
• Knowledge and familiarity with Resource Management and Referral (RM and R), e-stroke application processes, community resources, relevant healthcare legislation and utilization pressures;
• Familiarity with Local Health Integration Networks is an asset;
• Working knowledge/familiarity with widely utilized clinical assessment tools (e.g., NRS, FIM, MoCa, MDS);
• Excellent critical thinking, interpersonal, diplomatic and communication skills (verbal and written) that demonstrate Providence Healthcare values to a variety of organizations with differing needs;
• Excellent problem recognition skills and ability to proactively achieve resolutions both through direction and negotiation and make decisions rapidly;
• Proficiency in computer database, spreadsheet and software applications;
• Willingness to learn about Providence Healthcare and Acute Care programs and cultures;
• Commitment to continuing education and self-directed learning;
• Very good attendance record;
• Good performance record.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.