Patient Flow Coordinator

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare organization as a Patient Flow Coordinator, where you will facilitate patient visits and ensure smooth operations in a dynamic environment. In this role, you will manage appointments, communicate with patients, and support the healthcare team in delivering exceptional service. This position offers the chance to work alongside dedicated professionals in a collaborative atmosphere, contributing to the vision of building a healthier world. With competitive benefits, opportunities for growth, and a commitment to client satisfaction, this role is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Competitive offer packages

Government organization benefits

Close access to Transit

Flexible work environment

Opportunities for development

Corporate discounts

On-site gyms

Qualifications

• Minimum one year related work experience, preferably in healthcare.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Coordinate patient clinic visits from registration to follow-up.
• Handle reception duties including appointment scheduling and patient queries.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem Solving Skills

Time Management

Client Service Commitment

Education

College Diploma or Certificate

Medical or Business Post-Secondary Secretarial Arts Program

Tools

Microsoft Office

UHN Clinical Desktop Applications

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Site: Toronto General Hospital
Department: Ambulatory Multi Organ Transplant
Reports to: Manager
Work Model: On-Site
Grade: A0:05
Wage Range: $22.46 - $28.08 per hour (to commensurate with experience and consistent with UHN compensation policy)
Hours: 35 Hours per Week
Shifts: Monday - Friday
Status: Permanent Full-Time
Closing Date: February 24, 2025

Position Summary

As a member of the Ambulatory Transplant Department, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities:

• Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities.
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit.
• Communicates effectively in person or by telephone with internal and external parties.
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer.
• Responsible for ordering and stocking of supplies and setting up of equipment.
• Performs cross-functional duties, as assigned or requested.
• Performs other duties consistent with the job classification, as required.

Qualifications

• Completion of College Diploma or Certificate preferred.
• Completion of a recognized medical or business post-secondary secretarial arts program at the diploma level preferred.
• Minimum of one (1) year related work experience.
• Previous experience working in a Health care environment is strongly preferred.
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred.
• Working knowledge of computer software applications preferably in a Microsoft Office environment.
• Demonstrated commitment to client service and satisfaction.
• Excellent interpersonal and listening skills.
• Strong communication, organizational, time management and problem solving skills.
• Ability to remain calm and composed when dealing with difficult people or situations.
• Ability to work efficiently in a high-pressured environment with simultaneous demands.
• Adheres to confidentiality policy for sensitive patient data and information.
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages.
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
• Close access to Transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organization.
• Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.).

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.