Patient Flow Coordinator

SML Inox; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Flow Coordinator to enhance patient experiences in their Ambulatory Transplant Department. This role involves managing patient visits, ensuring smooth transitions through various stages, and providing exceptional service to patients and their families. The ideal candidate will thrive in a dynamic environment, showcasing strong communication skills and a commitment to patient care. Join a dedicated team of professionals and contribute to a vision of building a healthier world through innovative healthcare solutions.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

Inclusive Workplace

Employee Assistance Programs

Qualifications

• Experience in patient coordination and reception duties.
• Strong communication and organizational skills are essential.

Responsibilities

• Coordinate patient clinic visits from registration to follow-up.
• Handle appointment scheduling and patient queries efficiently.

Skills

Patient Coordination

Communication Skills

Reception Duties

Organizational Skills

Education

High School Diploma

Healthcare Administration Certificate

Tools

Health Records Systems

Appointment Scheduling Software

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Position Summary

As a member of the Ambulatory Transplant Department, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities:

1. Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities.
2. Coordinates and facilitates the efficient flow of patients through the various stages of their visit.
3. Communicates effectively in person or by telephone with internal and external parties.
4. Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer.
5. Responsible for ordering and stocking of supplies and setting up of equipment.
6. Performs cross-functional duties, as assigned or requested.
7. Performs other duties consistent with the job classification, as required.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.