Patient Flow & Access Clerk

St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Hamilton is seeking a Patient Flow & Access Clerk. This essential role is responsible for managing patient assignments to beds, optimizing patient flow, and interacting with various hospital stakeholders. The ideal candidate will have a strong background in health services administration and be skilled in medical terminology and organizational tasks.

Qualifications

• Minimum two years working in a hospital environment required.
• Intermediate skill level in medical terminology, typing, MSWord, and MSExcel required.
• Demonstrated excellent client service and conflict resolution skills.

Responsibilities

• Responsible for assigning patients to inpatient beds and ensuring efficient utilization of acute care beds.
• Monitors patient flow triggers and maintains the community wait list.
• Interacts with multiple stakeholders including Unit Communications Clerks, Charge Nurses, and Physicians.

Skills

Medical Terminology

Typing

MSWord

MSExcel

Organizational Skills

Interpersonal Skills

Problem Solving

Education

Two-year College Diploma in Office Administration - Health Services

Medical Terminology Certificate

Tools

STAR

PHS

Job description

POSITION SUMMARY:
The Patient Flow & Access Clerk is responsible for all aspects of assigning patients to inpatient beds. This position is central to the efficient flow of patients and is a fundamental element of the operations of the hospital. The Patient Flow and Access Clerk works directly with the Patient Flow Manager and after-hours supervisors to optimize patient flow and ensure efficient utilization of acute care beds at St. Joseph's Healthcare Hamilton. This position monitors patient flow triggers, maintains the community wait list, and tracks and arranges for repatriation. The Patient Flow and Access Clerk provides ADT functions and maintains the corporate bed board for the organization providing a central resource for internal and external customers. This position interacts with a wide range of stakeholders including, Unit Communications Clerks, Charge Nurses, Managers, Physicians, and community partners.

QUALIFICATIONS:
-Two-year College Diploma in Office Administration - Health Services required.
-Medical Terminology certificate required.
-Minimum two years working in a hospital environment and familiarity with Registration, Admission, Discharge and Transfer (RADT) procedures required.
-Recent related experience working in Bed Booking preferred.
-Intermediate skill level medical terminology required.
-Intermediate skill level typing required.
-Intermediate skill level in MSWord and MSExcel required.
-Clerical testing may be required as part of the selection process.
-Demonstrated computer proficiency in Windows, e-mail, internet, data entry and hospital patient processing systems required; experience using STAR preferred.
-Demonstrated proficiency in use of networked patient scheduling systems required; experience using PHS preferred.
-Demonstrated competency working with a networked ADT system required.
-Demonstrated competency working with a computerized patient scheduling system required.
-Demonstrated ability to lead multidisciplinary meetings required.
-Demonstrated excellent organizational, prioritization and problem-solving skills, including ability to set own priorities and work with minimal supervision required.
-Demonstrated excellent interpersonal, client/customer service and conflict resolution skills, including ability to handle multiple tasks, frequent interruptions and stressful situations required.
-Demonstrated good work performance and attendance record required.

WAGE RATE:
Hourly: $29.75...$31.04...$32.30 (plus 14% in lieu of benefits)