Patient Experience & Quality Improvement Coordinator

Kingston Health Sciences Centre; Kingston; On-site; CAD 87,000 - 104,000; Full time

Job summary

Kingston Health Sciences Centre in Kingston, Ontario, is seeking a Coordinator for PSQE to advance patient safety, quality, and experience initiatives. The role focuses on managing organizational patient experience surveys, coordinating with vendors, and supporting incident reviews.

You will work with ITS, program leadership, and analysts to develop dashboards, monitor data quality, and report findings to leaders and committees, contributing to a culture of safety and continuous improvement.

Qualifications

• University degree in health sciences or related field.
• 3 years of position-related experience required.
• Experience with Patient Safety and quality improvement is an asset.
• Quality Improvement certifications would be an asset.
• QI methods – plan, implement and monitor initiatives.
• Data analysis, benchmarking and reporting skills.
• Understanding incident reviews, safety alerts and communications.

Responsibilities

• Coordinate the implementation and administration of organizational patient experience surveys.
• Develop and analyze patient experience metrics and dashboards with internal stakeholders.
• Monitor survey response rates and data quality; support real-time surveys.
• Assist with patient safety incident reviews and safety initiatives.
• Prepare reports and presentations for leaders and committees; drive improvement initiatives.

Skills

Communication & facilitation

Collaboration & relationship building

Project coordination

Data analysis & reporting

Quality Improvement (QI) methods

Adaptability & flexibility

Problem-solving & critical thinking

Technical troubleshooting

Education

University degree in Health Sciences / Business Administration / Social Sciences

Tools

Qualtrics portals

Dashboards

Job description

Kingston Health Sciences Centre in Kingston, Ontario, is seeking a Coordinator for PSQE to advance patient safety, quality, and experience initiatives. The role focuses on managing organizational patient experience surveys, coordinating with vendors, and supporting incident reviews.

You will work with ITS, program leadership, and analysts to develop dashboards, monitor data quality, and report findings to leaders and committees, contributing to a culture of safety and continuous improvement.