Patient Coordinator - Market Mall Dental Care

Dentalcorp; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a family-oriented dental practice that has been serving Calgary for over 30 years! This role offers a chance to make a positive impact on patients' experiences while managing appointments and inquiries in a welcoming environment. With a focus on quality care and continuous learning, you'll have access to modern technology and a supportive team. Enjoy competitive compensation, a total rewards package with discounts, and opportunities for career development. If you're passionate about dental care and thrive in a dynamic setting, this is the perfect opportunity for you!

Benefits

Competitive Compensation

Corporate Gym Membership

Discounted Insurance Rates

Employee Assistance Program

Career Development Opportunities

Work-Life Balance

Access to Modern Technology

Qualifications

• Minimum 1 year of Administrator experience required.
• Experience with dental software is a strong asset.

Responsibilities

• Manage patient calls, appointments, and inquiries with a positive attitude.
• Optimize the appointment schedule to minimize gaps and cancellations.
• Maintain accurate patient records and manage billing processes.

Skills

Patient Communication

Appointment Management

Empathy

Active Listening

Education

Administrator Experience

Clinical Background

Tools

Dental Software

Job description

About us:

Market Mall Dental Care has been providing exceptional dental services to the community of North West Calgary for over 30 years! We are a family-oriented practice, and our dedicated team of dental professionals offer dental care for patients of all ages.

We are proud to offer our patients a full range of dental services including comprehensive general dentistry, cosmetic services, extractions and root canals, dental implants, sedation services, Invisalign, plus many more!

We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

We are conveniently located inside Market Mall on the 2nd level. There is ample space for free parking, not to mention easy access to great restaurants and shopping!

Schedule: Mondays from 9:00am - 5:00pm, two Tuesdays per month from 11:30am - 7:30pm; 2 Saturdays per month

Benefits of Joining Our Team:

1. Competitive compensation
2. Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
3. Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
4. Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
5. Attend social and CE events to network with dental professionals in your community
6. Work-life balance and flexibility
7. Access to modernized technology to provide optimal oral care to patients

Responsibilities:

1. Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
2. Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
3. Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
4. Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
5. Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
6. Effectively manage the recall system and accurately maintain the patient database
7. Process referral letters and other patient correspondence upon receipt from the provider
8. Manage and file all patient records and charts
9. Demonstrate active listening and empathy to patients using effective communication skills

About You:

1. Minimum 1 year of Administrator experience
2. Clinical background considered an asset
3. Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.