Dental Patient Care Coordinator

True North DPO; Kitchener; On-site; CAD 32,000 - 39,000; Full time

Job summary

Dentistry on Lawrence in Kitchener, Ontario is seeking a friendly and organized Dental Patient Care Coordinator to join our team. You will be the first point of contact, managing appointments, insurance details, and front-desk operations to ensure a smooth patient experience.

The ideal candidate has dental administration experience, excellent communication skills, and a team-oriented mindset in a busy practice.

Qualifications

• 1 year of dental administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Greet patients upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments and respond to inquiries.
• Process patient information, insurance details, and claims per office policies.
• Coordinate with the clinical team to ensure smooth patient flow.
• Support treatment plan coordination and discuss finances when required.
• Complete administrative duties including filing, data entry, and emails.
• Maintain a clean, organized front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Dental administration

Communication skills

Dental terminology

Attention to detail

Team collaboration

Tools

Tracker

Job description

Dentistry on Lawrence, Kitchener, Ontario

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Job Overview

Dentistry on Lawrence is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Dentistry on Lawrence

Operatories

• Total Operatories: 8
• Dentist (DDS) Operatories: 5

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 3
• Tuesday: 3
• Thursday: 3
• Friday: 2, every other Friday 3
• Specialty Services Offered: Sedation dentistry offered one day per month

We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.

Technology & Software

• Practice Management Software: Tracker

Neighborhood Highlights / Landmarks

Conveniently located near everyday amenities including Tim Hortons, McDonald’s, and two nearby shopping plazas, providing easy access to dining, shopping, and services for both patients and staff.

Compensation

Pay Range: $23.00–$28.00 per hour
Compensation is commensurate with experience and skills.

Ready to Take the Next Step?

If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you.

Thank you for considering a career with True North DPO.

If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.