Patient Care Provider and Program Coordinator (HYBRID)

Green Shield Canada (GSC); Toronto; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A leading health services organization is seeking a Full-Time Registered Practical Nurse / Personal Support Worker / Pharmacy Assistant for coordinating and assisting in patient care within LTC homes. This role is essential for delivering exceptional patient care, requiring strong organizational skills and the ability to work independently. Candidates must hold appropriate certifications and possess a valid driver's license for travel within the Greater Toronto Area.

Qualifications

• Valid Standard First Aid and Level C CPR required.
• Proficient verbal and written English communication skills.
• Experience with reconstituting medication using aseptic technique preferred.

Responsibilities

• Coordinate LTC home visits and assist physicians in patient care.
• Enroll new patients onto the program and communicate with stakeholders.
• Document patient visits and ensure accuracy in patient medication.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Education

Registered Practical Nurse certification

Personal Support Worker certification

Pharmacy Assistant certification

Job description

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

We are a premier specialty pharmacy services provider (within GreenShield), offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

NKS Health Mississauga is looking for a qualifiedFull-TimeRegistered Practical Nurse / Personal Support Worker / Pharmacy Assistant to join our team!

As part of this role, you will be responsible for both coordinating LTC home clinic visits and for visiting LTC homes in Ontario (primarily in the GTA area) to support physicians and assist with providing care to our patients.

This is a Full-Time position between in-clinic visits and in-office coordination and requires you to have a valid driver's license to meet the travelling requirements of the job. You will be reimbursed for travelling expenses, as per our business expenditure policy.

As anRPN/PSW/Pharmacy Assistant with NKS Health, you will be responsible for providing exceptional patient care to enrich the lives of elderly patients daily.

Responsibilities:

• Program Coordination:
• Coordinate with LTC homes, physicians, and pharmacies to schedule LTC Home visits in the CRM system
• Coordinate with the patient’s power of attorney (PoA) to obtain consent prior to treatment of the patient
• Organize and communicate with the relevant stakeholders to ensure all necessary pre-clinical procedures are completed prior to the day of the clinic
• Enroll new LTC homes onto the program
• Enroll new patients from LTC homes onto the program
• Ensure all special notes are communicated to physicians i.e. INR reports, family requests for calls, physicians regarding care etc.

Clinical Services:

• Travel to LTC homes in Ontario (primarily in the GTA area) to support physicians in providing care for the patients
• On the day of the clinic, coordinate with the LTC POC, locate the medication and confirm all patients on the list are still at the LTC home (cross reference patient names with medication to ensure accuracy).
• Ensure enrollment consent forms are available for physicians and POA contact info is available (for new patient referrals)
• If patients aren’t in their room, engage LTC home staff to have patient return to their room and in bed.
• Assist in positioning the patients, removing and putting back their outer layer of clothing for the physician to assess, as required
• Prepare and reconstitute medication for injections by adhering to aseptic technique, as required
• Document any changes as requested by the physician during assessment and complete patient visit report on CRM
• Ensure all notes are detailed and accurate for follow up to physician, pharma and LTC.
• Reporting any adverse events if they occur via CRM
• Ensure physicians have access for charting at the LTC home (sometimes in PCC)
• Document follow up for families as required

WHO WE'RE LOOKING FOR

Qualifications:

• Valid Standard First Aid and Level C CPR (required)
• Registered Practical Nurse or Personal Support Worker or Pharmacy Assistant certification (required)
• Ability to stand, bend, walk, crouch, kneel and reach freely and for extended periods
• Ability to lift 23 kilograms independently; ability to assist clients with standing, walking, sitting; able to reposition clients in bed
• Demonstrated ability to provide exceptional personal care and customer service
• Valid Vulnerable Sector Criminal Check
• Updated immunization record (TB test within 1 year; Covid-19 Immunization)
• Proficient verbal and written English communication skills
• Experience with reconstituting and preparing medication using aseptic technique would be an asset
• Valid G level driver’s license and access to a motor vehicle

Skills, Knowledge and Ability Requirements:

• Exceptional customer service & communication skills
• Demonstrated teamwork abilities
• Organizational skills and experience with documentation on patient files within CRM
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology, ability to read and interpret patient charts
• Strong analytical skills including interpretation of regulation and legislation.
• Ability to make decisions using sound judgment
• Ability to work autonomously
• Strong organizational skills, creative problem solving and results oriented.
• Strong time and project management skills and sense of urgency
• Ability to analyze current enrollment volume by MD
• Ability to analyze enrollment potential based on prescription volume of other biologics
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Must have a valid driver’s license and possess a car
• Ability to conduct Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Can interact with multiple sales reps and district managers from the commercial team
• Superior verbal and written communication skills, interpersonal skills and
• Attention to detail.
• Ability to speak multiple languages is an asset
• Established relationships with customers in a given territory, an asset
• Knowledge of public, private and federal reimbursement is an asset
• Hold and maintain a valid, non-expired, unrestricted driver’s license
  
  

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).