Patient Care Manager - Veterans Program (LTSW & LTSE) - Regular Full-Time 2026-18436 (2026-18436)

Sunnybrook; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Sunnybrook Hospital in Toronto seeks a Patient Care Manager to lead the patient care unit, ensuring high-quality, resident and family-centred care. The role involves team leadership, budget and resource management, and quality improvement initiatives.

You will work with the Veterans Program leadership team, support staff development, and address patient care issues raised by patients and families. The PCM guides units including LTSW and LTSE to promote safe, compassionate care.

Qualifications

• Bachelor Degree required; Master’s degree preferred.
• Registration in good standing with an Ontario Regulated Health Professional College required; Nursing preferred.
• Minimum 2 years geriatric experience required.
• 2 Years Management / Leadership experience.
• Experience leading within a unionized environment.
• Superior leadership, communication, team building and decision making skills.
• Superior oral & written communication skills.
• Demonstrated coaching and empowering style of management.
• Demonstrated interpersonal skills.
• Proven ability to work in a team environment and collaborate with others.

Responsibilities

• Oversee overall management of the patient care unit and quality of care.
• Lead and collaborate with interprofessional team to achieve resident and family-centred care.
• Create a supportive environment for patients, families and staff; provide team leadership.
• Manage budgets and resources and initiate quality improvement initiatives.
• Collaborate with Veterans Program leadership to achieve program goals.
• Ensure care requirements are met and address patient care issues identified by patients and families.
• Supervise LTSW and LTSE unit care coordination as applicable.

Skills

Leadership

Communication

Team Building

Decision Making

Coaching

Interpersonal Skills

Collaboration

Unionized Environment Experience

Education

Bachelor Degree

Master’s degree

Job description

Summary Of Duties

The Patient Care Manager is responsible for the overall management of the patient care unit and the quality of care provided. The manager leads and collaborates with the interprofessional team to achieve resident and family centred care. The role includes creating and maintaining a supportive environment for patients, families and staff, providing team leadership, facilitating staff and team development, managing budgets and resources, and initiating and monitoring quality improvement initiatives. The PCM works with the Veterans Program leadership team to achieve program goals.

Summary Of Duties

The Patient Care Manager is responsible for the overall management of the patient care unit and the quality of care provided. The manager leads and collaborates with the interprofessional team to achieve resident and family centred care. The role includes creating and maintaining a supportive environment for patients, families and staff, providing team leadership, facilitating staff and team development, managing budgets and resources, and initiating and monitoring quality improvement initiatives. The PCM works with the Veterans Program leadership team to achieve program goals. The PCM is also accountable for ensuring that care requirements are met, and that patient care issues, problems and concerns identified by patients and their families are addressed. The LTSW unit specialize in the care and quality of life for residential Veterans, while the LTSE unit is a transitional unit for patients who no longer require acute care, but cannot yet be discharged from the Hospital.

Qualifications/Skills

• Bachelor Degree required, Master’s degree preferred
• Registration in good standing with an Ontario Regulated Health Professional College required, Nursing Preferred
• Minimum 2 years geriatric experience required
• 2 Years Management / Leadership experience
• Experience leading within a unionized environment
• Superior leadership, communication, team building and decision making skills
• Superior oral & written communication skills
• Demonstrated coaching and empowering style of management
• Demonstrated interpersonal skills
• Proven ability to work in a team environment and collaborate with others