Patient Care Manager - Veterans Program (LTSW & LTSE) - Regular Full-Time 2026-18436

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Sunnybrook Health Sciences Centre seeks a Patient Care Manager to oversee the patient care unit and ensure high-quality, resident and family-centered care. You will lead an interprofessional team, support staff development, manage budgets, and drive quality initiatives within the Veterans Program context.

The role emphasizes collaboration, accountability for care standards, and strategic leadership in a hospital setting with geriatric and transitional care units.

Qualifications

• Bachelor Degree required; Master’s degree preferred.
• Registration in good standing with an Ontario Regulated Health Professional College required; Nursing preferred.
• Minimum 2 years geriatric experience required.
• 2 years Management / Leadership experience.
• Experience leading within a unionized environment.
• Superior leadership, communication, team building and decision making skills.
• Superior oral & written communication skills.
• Demonstrated coaching and empowering style of management.
• Demonstrated interpersonal skills.
• Proven ability to work in a team environment and collaborate with others.

Responsibilities

• Oversee management of the patient care unit and ensure high-quality care.
• Lead and collaborate with the interprofessional team for resident and family-centred care.
• Create and maintain a supportive environment for patients, families and staff.
• Provide team leadership and staff development; manage budgets and resources.
• Initiate and monitor quality improvement initiatives; support Veterans Program goals.
• Address patient care issues identified by patients and families; ensure timely resolution.
• Collaborate with Veterans Program leadership team to achieve program objectives.

Skills

Bachelor Degree required, Master’s

Registration in good standing with OHN

Geratric experience

Management / Leadership

Unionized environment experience

Leadership and team building

Oral & written communication

Coaching and empowering management

Interpersonal skills

Team collaboration

Education

Bachelor Degree

Master’s degree preferred

Job description

Summary of Duties:

The Patient Care Manager is responsible for the overall management of the patient care unit and the quality of care provided. The manager leads and collaborates with the interprofessional team to achieve resident and family centred care. The role includes creating and maintaining a supportive environment for patients, families and staff, providing team leadership, facilitating staff and team development, managing budgets and resources, and initiating and monitoring quality improvement initiatives. The PCM works with the Veterans Program leadership team to achieve program goals.

The PCM is also accountable for ensuring that care requirements are met, and that patient care issues, problems and concerns identified by patients and their families are addressed. The LTSW unit specialize in the care and quality of life for residential Veterans, while the LTSE unit is a transitional unit for patients who no longer require acute care, but cannot yet be discharged from the Hospital.

Qualifications/Skills:

• Bachelor Degree required, Master’s degree preferred


• Registration in good standing with an Ontario Regulated Health Professional College required, Nursing Preferred


• Minimum 2 years geriatric experience required


• 2 Years Management / Leadership experience


• Experience leading within a unionized environment


• Superior leadership, communication, team building and decision making skills


• Superior oral & written communication skills


• Demonstrated coaching and empowering style of management


• Demonstrated interpersonal skills


• Proven ability to work in a team environment and collaborate with others