Patient Care Manager - Mental Health

Oakville Hospital Foundation; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established healthcare organization is seeking a Patient Care Manager to lead and manage mental health services. This role involves overseeing the Child & Adolescent Psychiatric Inpatient Unit and Outpatient Services, ensuring quality patient care and effective resource management. The successful candidate will demonstrate strong leadership skills, strategic planning abilities, and a commitment to improving patient outcomes. Join a dynamic team dedicated to providing exemplary care in a supportive environment that values diversity and inclusion. This is an exciting opportunity to make a meaningful impact in the community and contribute to the transformation of mental health services.

Qualifications

• 5+ years of leadership experience in an acute care setting.
• Master's degree in relevant field and registration with health regulatory body.

Responsibilities

• Manage day-to-day operations of mental health services and inpatient units.
• Lead quality improvement initiatives and manage a budget of $8M.

Skills

Strategic Planning

Interpersonal Skills

Conflict Resolution

Communication Skills

Analytical Skills

Leadership

Mentoring

Problem Solving

Education

Master's Degree in Healthcare Administration

Current registration with the College of Nurses of Ontario

Tools

Microsoft Office

Job description

• Shift Schedule (Hours are subject to change based on operational needs): Mon-Fri – 7.5 hour day shifts
• Employment Status: Permanent Full-time
• Department: OT Program Management Mental Health IP
• Site Location: Multi-Site (Oakville, Milton, Georgetown)

Company Description

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcaretakes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we arecommitted to being an innovative center of excellence in community hospital care.

Job Description

The Patient Care Manager (PCM), is responsible for providing and communicating strategic leadership and managing the day-to-day operations of the Child & Adolescent Psychiatric Inpatient Unit, Child & Adolescent Outpatient Services and Eating disorders Program for clinical and resource management. The PCM communicates and embodies the mission, vision, values of Halton Healthcare. Responsibilities encompass quality patient care, initiatives to improve care provided, promotes collaborative teamwork, patient satisfaction, professional and skill development of staff and other quality improvement initiatives aimed at delivering exemplary patient experiences.

The PCM will ensure the safe and effective delivery of mental health services to patients admitted to the inpatient unit, Child & Adolescent Outpatient and Eating Disorders Program. This role involves managing a multidisciplinary team of approximately 66.5 full-time equivalent staff and works in collaboration with the Medical Director and 6 affiliated psychiatrists and 2 Pediatricians.

Leadership: Provide strategic direction and operational planning for the Child & Adolescent Inpatient unit, Child & Adolescent Outpatient Services and Eating Disorders Program, aligning service delivery with organizational goals and community needs.

Financial Oversight: Manage a budget of approximately $8M, ensuring effective financial planning and resource allocation in accordance with organizational priorities.

Quality Improvement: Lead initiatives to enhance quality of care and patient outcomes, integrating evidence-based practices and industry standards into service delivery models.

Collaborative Engagement: Collaborate with physician leaders, stakeholders, and community partners to identify clinical priorities and improve service delivery through patient and family-centered approaches.

Partnership Development: Foster collaborative relationships with community partners to support integrated care.

Leadership in Transformation: Lead efforts to transform the community hospital experience, setting client-centric goals and fostering a culture of continuous improvement within the Mental Health Program.

This position reports to the Director, Mental Health and Addictions and contributes to the overarching strategic objectives of Halton Healthcare in delivering exceptional mental health and addictions care to the communities of Halton and Mississauga.

Qualifications

• Master's Degree in Healthcare Administration, Social Work, Nursing or equivalent
• Current registration with the College of Nurses of Ontario, other Health Regulatory Professional College preferred
• Minimum of 5 years of clinical and administrative experience in a leadership position in an acute care setting
• Experience in Mental Health sector preferred
• Demonstrated ability to think and plan strategically
• Demonstrated interpersonal skills and ability to work effectively with others and to form productive partnerships
• Demonstrated ability to achieve goals and objectives within specified time frames
• Excellent conflict resolution and relationship building skills
• Excellent communication (verbal and written) and presentation skills
• Excellent business management, program planning, human resources management, analytical and budgeting skills
• Ability to work effectively in a dynamic, fast-paced environment and to effectively manage change
• Demonstrated decision-maker, problem solver, negotiator, and consensus builder
• Excellent organizational and prioritization skills and ability
• Demonstrated process management skills
• Demonstrated ability to mentor others
• Demonstrated commitment to personal development
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint

Additional Information

Hours:Monday to Friday; Days; 7.5 hour shifts, (Hours are subject to change based on operational needs).

Salary: $56.369 to $70.462 per hour

Date Refreshed:January 28, 2025

Internal Application Deadline: February 4, 2025

REF1655S

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providingaccommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.