Patient Care Coordinator - Upper Ottawa Dental

Dentalcorp; Hamilton; On-site; CAD 33,062 - 35,817; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Upper Ottawa Dental in Hamilton is seeking a Dental Administrator to join a patient-centered team. You will welcome patients, optimize scheduling and manage recalls, calls, and referrals while maintaining patient records with precision.

The role requires at least 1 year of dental administration experience and familiarity with dental software. This replacement position offers a comprehensive rewards package within a supportive clinical environment.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Dental software

Job description

Get to Know Us:At Upper Ottawa Dental, we are committed to delivering personalized, high-quality dental care in a welcoming and supportive environment. Proudly serving the Hamilton community, our experienced team provides comprehensive dental services for patients of all ages, utilizing modern technology and a patient-first approach. We value collaboration, compassion, and continuous learning, creating a workplace where team members are empowered to grow while making a meaningful impact on the oral health and well-being of our patients.Schedule:Monday - Thursday: 7:45 am - 5:15 pm, some Fridays: hours depend on clinic needsWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthThe wage for this Dental Administrator position is $24.00 - $26.00/hour depending on skills, experience, and location.Please note that this is a replacement job opening.Your Role:Welcome and assist patients upon arrival, creating a warm and positive first impressionOptimize the daily appointment schedule to ensure full utilization with minimal gapsEffectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellationsProcess referral letters and other patient correspondence from providers; organize, manage, and file all patient records and chartsProactively manage potential cancellations and address objections to encourage patients to keep their appointmentsComplete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive mannerAbout You:Minimum 1 year of Dental Administration experience is requiredExperience with dental software programs is requiredClinical background is considered an assetApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.