Patient Care Coordinator - Lighthouse Dental Kingston

Dentalcorp; Canada; Remote; CAD 32,000 - 37,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee & Family Assistance Program

Job summary

Lighthouse Dental Kingston is seeking a Patient Care Coordinator to welcome patients, schedule appointments, manage recalls, and maintain accurate records in a busy Kingston practice.

The role requires at least 1 year of dental administration experience; Open Dental software experience is preferred; clinical background is an asset. This full-time position offers a competitive wage and employee rewards within the Dentalcorp network.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset; dental software experience is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm first impression.
• Optimize the daily appointment schedule to maximize utilization.
• Manage recall system and keep patient records up to date.
• Handle incoming patient calls and inquiries, including scheduling and cancellations.
• Process referral letters and organize patient records.
• Assist with billing, insurance claims, and fee inquiries in a professional manner.

Skills

Dental Administration experience

Customer service

Tools

Open Dental

Job description

## Patient Care Coordinator - Lighthouse Dental KingstonApply: Kingston, Ontario: Full time: Posted Today: JR26794### Get to know us:Conveniently located at 1716 Bath Rd, LightHouse Dental serves the Kingston community. We offer complete, comprehensive, and high quality dental care in a relaxed environment that is welcoming to patients of all ages, including young children. We offer general dentistry as well as specialty services such as oral surgery, endodontics (root canals), dentures, and sedation (sleep dentistry) all in one convenient location. There’s no need to travel out of town for specialist appointments.Our team prides ourselves on delivering quality oral care and our 4.9 star rating on Google reviews is evidence of our exceptional patient service and comfortable environment. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies, training & development, and support.### Schedule:Monday to Thursday: 9am-8pmFriday to Sunday: 9am-5pm*Hours to be discussed as per practice needs*### **What Sets Us Apart:*** **Grow Without Limits:** We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms* **Brilliant Rewards:** Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program* **Build Your Career with Us:** Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth* **Culture & Flexibility:** Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth### *The wage for this Dental Administrator position is $23-$27/hour depending on skills, experience, and location.*### *Please note that this is a replacement job opening.*### **Your Role:*** Welcome and assist patients upon arrival, creating a warm and positive first impression* Optimize the daily appointment schedule to ensure full utilization with minimal gaps* Effectively manage the recall system and maintain accurate, up-to-date patient records* Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations* Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts* Proactively manage potential cancellations and address objections to encourage patients to keep their appointments* Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner### **About You:*** Minimum 1 year of Dental Administration experience is required* Experience with Open Dental software is an asset, experience with dental software is required* Clinical background is considered an asset*Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.*