Patient Care Coordinator - Fairview Dentistry

Fairviewdentistry; St. Thomas; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Competitive pay

EFAP

Career development

CE events

Work-life balance

Modern technology

Gym membership

Service discounts

Job summary

Fairview Dentistry in St. Thomas, Ontario is seeking a Practice Manager to oversee front desk operations, optimize scheduling, and ensure exceptional patient service with a modern dental team.

You will manage calls, reminders, billing, insurance submissions, recalls, and maintain patient records in a collaborative, growth‑oriented environment.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Greet patients and make a positive first impression from arrival to departure.
• Optimize appointment schedules to keep the day full with minimal gaps.
• Handle patient calls and inquiries, including appointments, confirmations and amendments.

Skills

Administrative experience

Clinical background asset

Customer service

Tools

Dental software

Job description

About us:

Fairview Dentistry has proudly been serving the St. Thomas community for over a decade. Our dentist and dental team offer our patients a comprehensive range of dental services, including general dentistry, Invisalign® clear aligners, cosmetic care, and preventive hygiene.

We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology

Schedule:

Monday - Thursday: 10:00am - 6:00pm

Friday: 8:00am - 4:00pm

The wage for this Practice Manager position is$25.00 - $30.00/hour depending on skills, experience, and location.

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.