Patient Care Coordinator

Emory Healthcare; Westbank First Nation #9; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Care Coordinator to enhance the patient experience. In this entry-level role, you will be the first point of contact for patients, responsible for scheduling appointments and managing patient data. This position offers a supportive environment with opportunities for growth and development. You'll enjoy comprehensive health benefits from day one, along with student loan repayment assistance and wellness incentives. Join a team that values diversity and is committed to creating an inclusive culture where everyone can thrive. If you are passionate about patient care and customer service, this opportunity is perfect for you.

Benefits

Comprehensive health benefits

Student Loan Repayment Assistance

Family-focused benefits

Wellness incentives

Qualifications

• 12 months of customer service or 6 months of healthcare experience required.
• Excellent communication and time management skills are essential.

Responsibilities

• Register and schedule appointments for patients and families.
• Coordinate provider referrals and retrieve medical records.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Empathy

Education

High School Diploma or GED

Bachelor's Degree or Enrollment

Job description

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

We're looking for a Patient Care Coordinator for this entry-level position who will be the first contact with patients and provide a great patient experience. This individual will:

RESPONSIBILITIES:

• Register and schedule appointments for new and established patients and serve as the primary point of care for these patients and their families.
• Additional duties may include:
• Scheduling imaging and procedures within their local clinic
• Scheduling ancillary appointments
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records
• Completing precertification authorizations as required.

MINIMUM QUALIFICATIONS:

• 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• Preferred high school diploma or GED.
• A bachelor's degree or enrollment in a bachelor's program will be considered in lieu of experience.
• A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.

ACCOMMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the workday (occasionally); 20-35 lbs., 34-66% of the workday (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste; Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor surfaces; Hot/Cold temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.