Patient Care Coordinator

Dentalcorp; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a modern dental practice as a Patient Care Coordinator, where your organizational skills will shine. In this rewarding role, you will create a welcoming environment for patients, manage appointments, and handle billing with care and efficiency. This position offers a competitive hourly wage, a comprehensive total rewards package including discounts on services, and opportunities for career development. Enjoy a work-life balance and access to modern technology that enhances patient care. If you have a passion for helping others and a knack for coordination, this is the perfect opportunity for you to grow in the dental field.

Benefits

Competitive compensation

Corporate gym membership

Employee and Family Assistance Program

Career development opportunities

Work-life balance and flexibility

Access to modernized technology

Qualifications

• Minimum 2 years of Administrator experience required.
• Experience with dental software is a must.

Responsibilities

• Make a positive impression on patients from arrival to departure.
• Manage patient calls, appointments, and billing efficiently.

Skills

Patient Care Coordination

Customer Service

Active Listening

Empathy

Education

2+ years of Administrator experience

Clinical background

Tools

Power Practice Dental software

Job description

Kits Point Dental Group is a modern, patient-centered dental practice located in Kitsilano area, seeking a dedicated and organized Patient Care Coordinator to join our team.

Schedule:
Monday through Friday, 8am to 5pm.

Benefits of Joining Dentalcorp:

1. Competitive compensation
2. Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
3. Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
4. Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
5. Attend social and CE events to network with dental professionals in your community
6. Work-life balance and flexibility
7. Access to modernized technology to provide optimal oral care to patients

The wage range is from $28 to $33 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:

1. Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
2. Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
3. Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
4. Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
5. Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
6. Effectively manage the recall system and accurately maintain the patient database
7. Process referral letters and other patient correspondence upon receipt from the provider
8. Manage and file all patient records and charts
9. Demonstrate active listening and empathy to patients using effective communication skills

About You:

1. Minimum 2 years of Administrator experience
2. Clinical background considered an asset
3. Experience with Power Practice Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.