Patient Care Coordinator

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Coordinator to join their inter-professional team. This role requires strong clinical expertise, particularly in spinal cord injury care, and the ability to lead and mentor nursing staff. The successful candidate will play a pivotal role in ensuring high standards of patient care while fostering a collaborative learning environment. With a commitment to building a healthier world, this dynamic healthcare organization offers a supportive work culture and numerous opportunities for professional growth. If you are passionate about patient care and leadership, this position is an exciting opportunity to make a significant impact.

Benefits

Competitive offer packages

Healthcare of Ontario Pension Plan (HOOPP)

Close access to Transit and UHN shuttle service

Flexible work environment

Opportunities for development and promotions

Corporate discounts (travel, restaurants, etc.)

On-site gyms

Qualifications

• 3+ years of clinical experience in complex medical patient management.
• Registration with the appropriate regulatory college is required.

Responsibilities

• Lead and develop nursing staff and inter-professional team members.
• Ensure efficient unit operation through financial and administrative tasks.

Skills

Leadership Skills

Problem-Solving Skills

Clinical Skills

Communication Skills

Organizational Skills

Team Collaboration

Education

Baccalaureate degree in Health Professions

Master's degree (preferred)

Tools

Basic Cardiac Life Support (B.C.L.S.)

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Site: E.W. Bickle Centre, Toronto Rehabilitation Institute
Department: North 5 (Complex Continuing Care/Low Intensity Rehabilitation)
Reports to: Program Services Manager
Work Model: On-Site
Grade: F0:03
Wage Range: $44.51-55.64 per hour (to commensurate with experience and consistent with UHN Compensation Policy)
Hours: 37.5 Hours per Week
Shifts: Days
Status: Permanent Full-Time
Closing Date: February 21, 2025

Position Summary

As an integral member of the inter-professional team, the Patient Care Coordinator (PCC) acts as a clinical resource for the inter-professional teams. The PCC has clinical and leadership expertise in the care for Spinal Cord Injury patients. The PCC will be reporting to the CCC Program Services Managers.

Duties

• Play a leadership role in providing direction, ongoing development for nursing staff and other inter-professional team members in the clinical areas
• Perform financial/administrative responsibilities to ensure efficient and effective unit operation
• Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment based on the principles of adult learning and practice standards for staff and students
• Perform human resources responsibilities in collaboration with the clinical program services manager
• Liaise with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes (including data collection/reporting) and ongoing continuous improvement practices to strengthen clinical processes

Qualifications

• Registration with the appropriate regulatory College
• Baccalaureate degree in one of the required Health Professions; Masters degree (or equivalent) is preferred
• Basic Cardiac Life Support (B.C.L.S.) program required
• Three (3) years of relevant clinical experience, including experience with complex medical patient management is required
• Demonstrates membership within a professional association and/or professional interest groups related to practice preferred
• Demonstrated strong leadership and motivational skills, with ability to help staff understand the relationship to their work and organizational goals
• Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
• Demonstrated leadership abilities
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent decision making and problem-solving skills
• Clinical and patient teaching skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with the ability to multi-task
• Adapts to and implements change and facilitates its acceptance by others
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.