Patient Care Coordinator

Dentalcorp; Halifax; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company in Halifax, where you can thrive in a supportive environment that values work-life balance and professional growth. This role offers an exciting opportunity to be part of a dedicated team, providing exceptional patient care while utilizing advanced technology and resources. Enjoy competitive compensation and a total rewards package that includes discounts on various services and activities. With a vibrant city life and breathtaking ocean views, Halifax is the perfect place to advance your career in the dental field. If you're passionate about making a difference and growing as a professional, this opportunity is for you.

Benefits

Corporate Gym Membership

Discounted Home and Auto Insurance

Employee and Family Assistance Program

Career Development Opportunities

Work-Life Balance

Access to Modern Technology

Qualifications

• Minimum 1 year of administrator experience is required.
• Clinical background considered an asset.

Responsibilities

• Make a positive impression on patients from arrival to departure.
• Manage patient calls and inquiries with a smile.
• Effectively manage the recall system and maintain patient database.

Skills

Patient Management

Dental Software

Communication Skills

Administrative Skills

Education

High School Diploma

Dental Administration Certification

Tools

Dental Software

Job description

About us:

At Gladstone Dental Centre, located in the Gladstone Professional Building on North Street, Halifax, we’re looking for dedicated professionals to join our team. Our extended hours make it easy to balance work with life, and our 4.7-star rating highlights our commitment to excellence.

As a member of our team, you’llbenefit from working within the dentalcorp network, with access to leading clinicians, advanced technology, and exceptional training and development opportunities.

Halifax is a fantastic place to live and work, offering a friendly community, affordable living, and breathtaking ocean views. Enjoy a vibrant city life with beautiful parks, hiking trails, and a welcoming atmosphere.

We invite you to be part of our exceptional team and experience the benefits of working in such a thriving city.

Schedule:

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 4:00 PM

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of administrator experience is required
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.