Patient Care Admin & Data Entry Specialist

UNAVAILABLE; Burlington, Golden Horseshoe; On-site; CAD 40,000 - 43,000; Full time

Job summary

Ontario Health atHome is seeking a Patient Care Assistant to provide administrative support to Care Coordinators and maintain patient records in a high-volume environment. You will process referrals and orders, and handle inquiries from patients and service providers while contributing to connected, accessible, patient-centered care at home.

A Grade 12 diploma and 2+ years of office experience are required, along with proficiency in MS Word/Excel and strong organizational skills.

Qualifications

• A Grade 12 diploma (minimum).
• 2 or more years’ related office experience.
• Accurate keyboarding/data-entry skills.
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment.
• Excellent organizational skills and ability to work independently with minimal supervision.
• Advanced multi-tasking skills, with the ability to meet performance and service goals.
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds.
• Excellent oral and written communication skills, including strong listening skills.
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs.
• Ability to provide a criminal background check.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals, and orders for services, supplies and equipment.
• Process and assist in managing confidential patient records.
• Enter, update and maintain a high volume of patient data in the electronic database.
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate.
• Provide back-up support to other positions, as required.

Skills

Office experience

Data entry

MS Word

Excel

Organizational skills

Multitasking

Interpersonal skills

Communication skills

Team player

Criminal background check

Education

Grade 12 diploma

2+ years office experience

Job description

Ontario Health atHome is seeking a Patient Care Assistant to provide administrative support to Care Coordinators and maintain patient records in a high-volume environment. You will process referrals and orders, and handle inquiries from patients and service providers while contributing to connected, accessible, patient-centered care at home.

A Grade 12 diploma and 2+ years of office experience are required, along with proficiency in MS Word/Excel and strong organizational skills.