Patient Access & Reimbursement Specialist

Innomar Strategies Inc.; Alberta; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Innomar Strategies Inc., part of Cencora, supports Canada patient and provider services and pharma commercialization. This role focuses on reimbursement processes, case coordination, and documentation to ensure timely access to therapies.

The position requires 2+ years in reimbursement support or related healthcare services, with strong attention to detail, communication, and cross‑functional collaboration to drive case progression and service continuity across the Canadian market.

Qualifications

• Education: High School Diploma/GED or equivalent experience is required.
• Work Experience: 2+ years in reimbursement support or related healthcare roles.
• Certifications: Certification in reimbursement support or related areas is preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Reimbursement knowledge

Customer service

Documentation

Education

High School Diploma/GED

Certification in reimbursement support (preferred)

Job description

Innomar Strategies Inc., part of Cencora, supports Canada patient and provider services and pharma commercialization. This role focuses on reimbursement processes, case coordination, and documentation to ensure timely access to therapies.

The position requires 2+ years in reimbursement support or related healthcare services, with strong attention to detail, communication, and cross‑functional collaboration to drive case progression and service continuity across the Canadian market.