PartsPro Team Lead: Automotive Parts & Customer Experience

Canadian Tire Corporation; Calgary; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

PartSource in Calgary, Alberta is seeking a PartsPro Team Lead to drive sales using our parts lookup system and oversee store operations in the absence of management. You will foster strong customer relationships and lead a small team to deliver exceptional service.

This role requires automotive parts knowledge, a supervisory background in retail, and flexibility to work evenings, weekends, and holidays. Competitive pay and comprehensive benefits are provided.

Qualifications

• Passion for automobiles and strong automotive parts knowledge.
• 1–3 years of retail supervisory experience.
• Ability to communicate product features, benefits and warranties clearly.
• Proficiency with computer systems, including POS.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Identify correct parts using PartSource OS and vendor platforms to process transactions.
• Communicate product features, benefits and warranty details to customers.
• Participate in in-store recognition programs and customer feedback initiatives.
• Provide feedback to management on team performance.
• Delegate store tasks and ensure timely completion.
• Open/close store in the absence of management.
• Coach and train new or junior staff.
• Support inventory control, audits, and company standards.
• Handle shipping/receiving tasks and related documentation.
• Maintain store appearance and safety, including PPE and safety gear.
• Recommend maintenance for store and delivery vehicles.

Skills

Automotive parts knowledge

Retail team leadership

Customer service excellence

POS proficiency

Communication

Problem solving

Tools

Point of Sale (POS)

Job description

PartSource in Calgary, Alberta is seeking a PartsPro Team Lead to drive sales using our parts lookup system and oversee store operations in the absence of management. You will foster strong customer relationships and lead a small team to deliver exceptional service.

This role requires automotive parts knowledge, a supervisory background in retail, and flexibility to work evenings, weekends, and holidays. Competitive pay and comprehensive benefits are provided.