Parts Technician, Order Desk

Kristian Electric Ltd.

Calgary

On-site

CAD 40,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

Health & Dental benefits

Company pension plan

Friendly work environment

Job summary

Kristian Electric Ltd. in Calgary is seeking a Parts Technician to be the main contact on the Order Desk for parts sales related to welders, overhead cranes, and maintenance supplies. You will identify, price, and quote parts and coordinate with service teams.

The role requires 2 years of Parts Technician or order desk experience; apprenticeship or journeyman certification is an asset. Strong customer service and organizational skills are essential in a fast-paced warehouse environment.

Qualifications

2 years’ experience working as a Parts Technician or in a parts/order desk role.
Experience with crane, welder, or electrical parts is an asset.

Responsibilities

Demonstrate exceptional customer service as the main contact for parts and order desk sales.
Answer phones and emails for parts and order inquiries.
Maintain showroom stock and organize stock transfers.
Create sales orders and prepare quotations for customer updates.

Skills

Customer service

Communication

Attention to details

Teamwork

Safety awareness

Punctuality

Education

Registered Apprentice or Journeyman Parts Technician

Tools

Crane parts knowledge

Job description

Kristian Electric is a strong family business, founded in 1964, providing the best and most trusted service, parts, sales, and rentals of electric overhead cranes, welding equipment, hoists, and material handling equipment. Reaching across Alberta, Saskatchewan, and many other provinces, KEL leads the industry and continues to grow every day. We are always excited to welcome passionate, hard-working individuals to our growing company – your growth and development is the sum of our success!

Location: Calgary

Responsibilities

Reliable and organized with maintaining and working with project deadlines and customer requests
An exceptional customer relationship builder
Able to work independently and in a fast-paced environment
Safety focused

Role Summary

As the Parts Technician, you will be the main point of contact on the Order Desk for all parts sales related to welders, overhead cranes, and other electrical/maintenance supplies. You will also identify, organize, price, and quote crane, welder, and electrical/maintenance parts and supplies.

Educational Requirements

Registered Apprentice or Journeyman Parts Technician certification is an asset

Experience And Skills Required

2 years’ experience working as a Parts Technician or in a parts/order desk role
Experience working with crane, welder, or electrical parts is an asset

Key Responsibilities

Demonstrate exceptional customer service skills as a main point of contact for customers coming in for any parts, order inquiries, and order desk sales
Answering phones and e-mails for parts and order inquiries
Navigating customers to service areas for service inquiries
Maintaining the showroom, ensuring display parts are adequately stocked and displayed
Coordinate teams’ emails, inquiries, and direct-to-service
Putting away stock as needed (with Shipping/Receiving and Inventory Controller) especially for convenience factor of order desk
Creating sales orders and maintaining communication with customers for updates
Preparing quotations for sales orders
Assisting other branches for any parts/supplies or order inquiries
Organizing stock transfers
Continuous improvement and knowledge development regarding parts and supplies

Core Competencies

Outstanding customer service skills
Ability to interact with clients, business associates, and co-workers in a courteous and professional manner
Mathematical skills
Mechanically/Electrically inclined
Attention to details
Written and communication skills
Punctual, reliable, and good attendance
Ability to handle stress in a positive manner
Positive attitude towards learning and difficult situations
Ability to work in a fast-paced work environment
Ability to function as part of a team and to request and accept direction as required
Safety awareness