Parts Technician - Inventory & Service Specialist

Velocity Truck Centres; Fort St. John; Hybrid; CAD 48,000 - 63,000; Full time

Benefits offered by this job

Extended health coverage

Dental and vision care

RRSP program with company match

Basic life insurance

Disability coverage

Employee wellness programs

Generous vacation

Job summary

Velocity Truck Centres in Fort St. John, BC is seeking a Parts Technician to support customers, technicians, and service teams by identifying, sourcing, and selling parts while maintaining inventory accuracy.

The role involves processing orders, warranties, and deliveries, with a focus on accuracy and service quality. The successful candidate will have a Parts Technician Apprenticeship or equivalent experience, strong attention to detail, and the ability to work independently and within a team.

Qualifications

• Completion of a Parts Technician Apprenticeship or equivalent industry experience.
• Ability to read and interpret parts catalogs, schematics, and manufacturer documentation.
• Proficiency with inventory management software, POS systems, and dealership management systems.

Responsibilities

• Provide prompt, courteous, and knowledgeable service to customers and technicians.
• Handle front and back counter parts requests via walk-in, phone, and email.
• Quote, locate, and sell parts based on customer and technician requirements.
• Source parts from internal inventory, manufacturers, and external suppliers.
• Manage incoming and outgoing parts orders, including verification of shipments and required documentation.
• Coordinate inter-branch parts transfers and urgent deliveries.
• Process warranty claims, core returns, and credits accurately and timely.
• Maintain inventory accuracy through cycle counts, stock adjustments, and audits.
• Organize parts storage areas, bin locations, labeling, and merchandising standards.
• Provide updates to customers and service departments regarding order status and substitutions.
• Train and mentor junior parts personnel or apprentices as required.
• Maintain records using dealership management systems and POS software.

Skills

Customer service

Attention to detail

Time management

Team collaboration

Problem solving

Education

Parts Technician Apprenticeship

Tools

Inventory software

POS systems

DMS / dealership software

Job description

Velocity Truck Centres in Fort St. John, BC is seeking a Parts Technician to support customers, technicians, and service teams by identifying, sourcing, and selling parts while maintaining inventory accuracy.

The role involves processing orders, warranties, and deliveries, with a focus on accuracy and service quality. The successful candidate will have a Parts Technician Apprenticeship or equivalent experience, strong attention to detail, and the ability to work independently and within a team.