Parts Technician

Western-Tractor-1; Taber; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Sponsorship opportunities

Health benefits

RRSP matching

Tool allowance

Job summary

Western Tractor Company Inc. is seeking a passionate Parts Technician to join our team in southern Alberta. You will assist customers at the parts counter, interpret diagnostics, and use inventory systems to locate the right parts for John Deere equipment.

A strong customer focus and teamwork will help you thrive in our fast-paced environment. Responsibilities include handling special orders, maintaining merchandising displays, promoting dealership specials, and ensuring every customer feels

Qualifications

• Customer service focus with ability to understand needs and locate correct parts efficiently
• Strong interpersonal skills to connect with customers and maintain professional image
• Good time management and attention to detail for accurate part orders and displays
• Problem solving skills to read diagnostics and drawings for precise orders
• Ability to lift, carry, push, and pull up to 50 lbs and deliver parts as needed

Responsibilities

• Assist customers at the parts counter by locating correct parts to keep operations running smoothly
• Read and interpret diagnostics and technical drawings to ensure order precision
• Navigate inventory systems to track and locate parts
• Follow up on special orders and inform customers when parts arrive
• Help create and maintain engaging merchandising displays and promote specials
• Provide excellent customer service to ensure a welcoming atmosphere at all times

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Problem solving

Education

Journeyperson Parts Technician designation or equivalent experience

Tools

Parts catalog software

Inventory software

John Deere equipment knowledge

Job description

Western Tractor Company Inc. | Full Time Permanent

Western Tractor started from the merger of 2 different John Deere Dealerships with a total of 4 stores that have had a long history as dealerships serving Southern Alberta. Our locations have been some of Canada's longest continual dealership locations in the John Deere dealer network.

Western has four bright, new locations situated in Lethbridge, Taber, Burdett, and Medicine Hat, where we sell the number one brand of Agricultural, Turf, and Commercial Worksite Products in the world, JOHN DEERE. As a stable and growing company, you can count on us to invest heavily in your career through training, resources, and support while being a part of a fun and team-oriented environment that feels like family.

Job Description

At Western Tractor, we’recommitted to delivering the right part at the right time, everytime. We’re looking for a passionate and detail-oriented PartsTechnician to be part of our growing team. If you thrive in afast-paced environment, love working with your hands, and enjoyhelping customers find exactly what they need, we want to meet you!

Customer Service Excellence: Assist customers at theparts counter by understanding their needs and efficientlylocating the correct parts to get them back up and running.

Master Diagnostics: Read and interpret partsdiagnostics, diagrams, and technical drawings to ensure precisionin every order.

Utilize Technology: Navigate computerizedinventory systems and parts libraries to track down the perfect part.

Handle Special Orders: Follow up on specialorders and keep customers informed as soon as their parts arrive.

Merchandising Support: Help create and maintaineye-catching merchandising displays that showcase our parts and promotions.

Promote Our Specials: Actively promotedealership specials and merchandising campaigns, boosting salesand customer satisfaction.

Customer Satisfaction: Ensure every customerfeels valued and appreciated, creating a welcoming atmosphere atall times.

Requirements

Education: Journeyperson PartsTechnician designation or equivalent experience.

Experience: A minimum of 2years' experience within a Parts department. Previous JohnDeere agricultural equipment and product experience is an asset.

People-Focused: Stronginterpersonal skills with experienceconnecting with customers whilemaintaining a professional image andestablishing rapport.

Soft Skills: Strong t imemanagement skills, ability to beadaptable, problem-solvingskills, and attention to detail.

Physical Capability: Ability to lift,carry, push, and pull up to 50 lbs with long periods ofstanding and walking.

Valid Driver's License: You'll need thisfor parts deliveries.

Training and Development: We keep our team current byinvesting twice as much in training as any other John Deere dealerin Southern Alberta both inside and outside of our dealership.

Paid Time Off: Recognizing the importance of work-lifebalance, we provide you with paid time off beginning at 3 weeks inyour first year of employment.

Sponsorship: Take advantage of our sponsorshipopportunities to help you hone your skills and accumulateon-the-job hours and experience toward your Apprenticeship.

Benefits: We provide a comprehensive health benefitspackage to keep you and your family healthy along with anemployer-matched Registered Retirement Savings Plan.

Compensation: You'll enjoy a competitive compensationscale, incentive programs, and opportunities for advancement.

Equipment: We supply the equipment and technology needed toexcel in your role, including an annual boot and tool allowance.

Join us inrevolutionizing the future of agriculture - where your skills havea direct impact on the success of farmers and the sustainabilityof our industry. We can't wait to welcome you to our team!