Parts Specialist

Budds' BMW; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Parts Counterperson to join their dynamic team. In this pivotal role, you will engage with customers, providing them with essential parts information and ensuring that technicians have the necessary components for repairs. Your expertise in parts knowledge and customer service will be crucial in maintaining an organized inventory and fulfilling customer requests effectively. This position offers a chance to contribute to a well-respected automotive group, where your skills will directly impact customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service and automotive parts sales is essential.
• Strong communication skills for effective interaction with customers.

Responsibilities

• Sell parts to customers over the counter, phone, or email.
• Assist technicians by providing required parts efficiently.
• Maintain organized parts inventory and assist with orders.

Skills

Customer Service

Parts Knowledge

Communication Skills

Inventory Management

Education

High School Diploma

Automotive Parts Certification

Tools

Inventory Management Software

Point of Sale System

Job description

Budds' Group has an immediate requirement for an experienced Parts Counterperson. In this key role, you will report to the Parts Manager and be responsible for assisting internal, retail and wholesale customers with all parts related needs.

Responsibilities

• Selling parts to customers over the retail counter, through the service department, over the telephone or by email
• Provide price quotes and other related parts information via the telephone or email
• Provide technicians at the service shop counter with parts accurately and efficiently to ensure they have all the required parts for the repair
• Retrieve parts from stock if available or by ordering from manufacturer and aftermarket vendors
• Assist in parts ordering, stocking, returns and maintaining all parts inventory
• Review files regularly to keep track of back orders and return-to-vendor items
• Assist in other areas of Parts Department as required such as shipping and receiving
• Maintain a safe, clean and organized parts room and area