Parts Service Manager

PAG Direct; Richmond Hill; On-site; CAD 91,000 - 94,000; Full time

Job summary

Thornhill Hyundai is seeking an experienced Parts Service Manager to lead the dealership’s parts department at 7200 Yonge St, Thornhill, ON. You will direct daily operations, manage staff, and ensure timely parts supply for service and customers.

Qualifications include a college diploma related to automotive management and 3–5 years of relevant experience. The position is full-time with competitive hourly compensation and immediate start.

Qualifications

• Education: College diploma in Business Administration, Automotive Management, Automotive Service Management, Supply Chain Management, or a related field.
• Experience & Skills: 3 years to less than 5 years of relevant experience

Responsibilities

• Plan, organize and manage daily operations of the dealership’s automotive parts department.
• Supervise parts department staff, assign duties, set schedules, train and evaluate performance.
• Determine parts to stock based on repair needs, demand and movement of inventory.
• Oversee ordering, receiving, storage and distribution to service techs, customers and wholesalers.
• Maintain inventory levels and control excess, obsolete and slow-moving parts.
• Source parts from Hyundai Canada and approved suppliers, negotiate terms and monitor performance.
• Set department procedures for pricing, discounts, returns and warranty parts.
• Prepare and manage the parts department budget and monitor sales and gross profit.
• Coordinate with service advisors and technicians to ensure parts availability.
• Resolve customer issues, shortages, backorders and supplier problems.
• Develop strategies to improve availability, sales, satisfaction and efficiency.
• Ensure compliance with policies, manufacturer requirements and safety standards.

Skills

Parts department management

Staff supervision

Inventory control

Budgeting

Education

College diploma in Automotive Management

Job description

We are looking for a well experienced Parts Service Manager for “Thornhill Hyundai” located at 7200 Yonge St, Thornhill, ON L4J 1V8, Canada.

No. of Position: 03

TASKS AND RESPONSIBILITIES:

• Plan, organize and manage the daily operations of the dealership’s automotive parts department.
• Manage parts department staff, assign duties, establish schedules, provide training and evaluate performance.
• Determine the automotive parts and accessories to be stocked based on repair requirements, customer demand and inventory movement.
• Oversee the ordering, receiving, storage and distribution of parts to service technicians, retail customers and wholesale clients.
• Maintain appropriate inventory levels and control excess, obsolete, damaged and slow-moving parts.
• Source parts from Hyundai Canada and approved suppliers, negotiate purchasing terms and monitor supplier performance.
• Establish departmental procedures for pricing, discounts, special orders, returns, warranty parts and customer service.
• Prepare and manage the parts department budget and monitor sales, gross profit, expenses and inventory turnover.
• Coordinate with service advisors and technicians to ensure parts are available for scheduled repairs, warranty work and emergency requirements.
• Resolve escalated customer concerns, parts shortages, backorders, pricing discrepancies and supplier issues.
• Develop strategies to improve parts availability, departmental sales, customer satisfaction and operational efficiency.
• Ensure compliance with dealership policies, manufacturer requirements and workplace health and safety standards

Prerequisites:

Education: College diploma in Business Administration, Automotive Management, Automotive Service Management, Supply Chain Management, or a related field.

Experience & Skills: 3 years to less than 5 years of relevant experience

Hourly Rate: $43.50 to $45.00 per Hour for 40 Hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent