Parts Sales Associate

I.M.P. Group International Inc.; Dorval; On-site; CAD 52,000 - 76,000; Full time

Job summary

Execaire Aviation in Dorval, Canada, is seeking a Parts Sales Associate to grow our aircraft parts business with responsive, knowledgeable service across the full sales cycle. You will engage with customers, OEMs, and suppliers to fulfill requirements while maintaining accurate records in our ERP system.

The role emphasizes strong communication in English and French, and a sales-focused approach to quoting, procurement, and order management.

Qualifications

• College diploma or degree in Business Administration, Supply Chain, Aviation Management, or a related field, or an equivalent combination of education and relevant experience.
• Two to five years of relevant experience in aviation parts sales, aircraft parts procurement, inventory/stores, supply chain, or a related aviation environment.
• Previous customer service and/or sales experience, with strong relationship-building skills and a customer-focused approach.
• A sales-oriented mindset with the ability to identify opportunities, understand customer requirements, and apply sound commercial judgment related to pricing and margins.
• Excellent verbal and written communication skills, with the ability to communicate effectively in both English and French.
• Strong organizational and time-management skills, with the ability to manage multiple customer requests and competing priorities in a deadline-driven environment.
• A high degree of accuracy and attention to detail, combined with strong problem-solving, follow-up, and decision-making skills.
• Ability to work independently and collaboratively with cross-functional teams, customers, OEMs, distributors, and suppliers.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word; experience with JD Edwards EnterpriseOne or a comparable ERP system is considered an asset.
• Knowledge of aircraft parts terminology, certification requirements, warranties, exchanges, and core programs, or experience working with aircraft parts, OEMs, distributors, or aviation maintenance organizations, is considered an asset.

Responsibilities

• Supporting and growing the Company's aircraft parts business by providing responsive, knowledgeable, and professional service to customers throughout the complete sales cycle.
• Manage customer parts inquiries from initial request through quotation, order placement, procurement, delivery, invoicing, warranty and core follow-up.
• Work closely with customers, OEMs, suppliers, internal Stores, Receiving Inspection, Purchasing, Finance and other operational departments to ensure aircraft parts requirements are fulfilled accurately, competitively and within required timelines.
• The role combines customer service, sales, procurement coordination, order management and aviation parts administration, with a strong emphasis on customer satisfaction, responsiveness, accuracy and developing long-term customer relationships.
• Develop and maintain strong relationships with existing and prospective aircraft parts customers, delivering responsive and professional service throughout the sales cycle.
• Respond promptly to customer inquiries regarding aircraft parts, pricing, availability, lead times, certification, shipping, and other requirements.
• Prepare accurate and competitive quotations by researching inventory, OEMs, distributors, and suppliers, including applicable pricing, lead times, core/exchange requirements, and commercial terms.
• Proactively follow up on quotations and sales opportunities to support quote-to-order conversion, customer retention, and growth of the aircraft parts business.
• Process and manage customer orders from initial request through procurement, delivery, invoicing, warranty, and core follow-up.Identify customer requirements and recommend appropriate parts, sourcing alternatives, or solutions when required.
• Coordinate purchasing activities with OEMs and suppliers, including requests for pricing and availability, purchase orders, expediting, backorders, and delivery commitments.
• Work closely with Stores, Receiving Inspection, Shipping, and other internal teams to coordinate inventory allocation, incoming parts, priority requirements, and timely customer deliveries.
• Keep customers informed throughout the order fulfillment process, including changes to pricing, availability lead times, delivery schedules, and shipment status.Resolve customer, supplier, order, invoice, warranty, core, and delivery discrepancies promptly and professionally, escalating significant issues when appropriate.
• Maintain accurate customer, quotation, sales order, purchasing, and transaction information within the company’s ERP and related systems, ensuring complete and accurate documentation.
• Collaborate effectively with Sales, Purchasing, Stores, Receiving Inspection, Shipping, Finance, Technical Services, and external suppliers to meet customer requirements, achieve on-time delivery, and deliver an excellent customer experience.

Skills

Customer service

Sales

Bilingual English/French

Communication skills

Organization

Attention to detail

Independent & collaborative work

Education

Business Administration

Supply Chain

Aviation Management

Tools

Microsoft Office

JD Edwards EnterpriseOne

Job description

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As Canada’s premier private jet company with a legacy spanning over 70 years,Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 600 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight!

Position Overview

The Parts Sales Associate is responsible for supporting and growing the Company's aircraft parts business by providing responsive, knowledgeable, and professional service to customers throughout the complete sales cycle.

The position manages customer parts inquiries from initial request through quotation, order placement, procurement, delivery, invoicing, warranty and core follow-up. The Parts Sales Associate works closely with customers, OEMs, suppliers, internal Stores, Receiving Inspection, Purchasing, Finance and other operational departments to ensure aircraft parts requirements are fulfilled accurately, competitively and within required timelines.

The role combines customer service, sales, procurement coordination, order management and aviation parts administration, with a strong emphasis on customer satisfaction, responsiveness, accuracy and developing long-term customer relationships.

Develop and maintain strong relationships with existing and prospective aircraft parts customers, delivering responsive and professional service throughout the sales cycle.

Respond promptly to customer inquiries regarding aircraft parts, pricing, availability, lead times, certification, shipping, and other requirements.

Prepare accurate and competitive quotations by researching inventory, OEMs, distributors, and suppliers, including applicable pricing, lead times, core/exchange requirements, and commercial terms.

Proactively follow up on quotations and sales opportunities to support quote-to-order conversion, customer retention, and growth of the aircraft parts business.

Process and manage customer orders from initial request through procurement, delivery, invoicing, warranty, and core follow-up.Identify customer requirements and recommend appropriate parts, sourcing alternatives, or solutions when required.

Coordinate purchasing activities with OEMs and suppliers, including requests for pricing and availability, purchase orders, expediting, backorders, and delivery commitments.

Work closely with Stores, Receiving Inspection, Shipping, and other internal teams to coordinate inventory allocation, incoming parts, priority requirements, and timely customer deliveries.

Keep customers informed throughout the order fulfillment process, including changes to pricing, availability lead times, delivery schedules, and shipment status.Resolve customer, supplier, order, invoice, warranty, core, and delivery discrepancies promptly and professionally, escalating significant issues when appropriate.

Maintain accurate customer, quotation, sales order, purchasing, and transaction information within the company’s ERP and related systems, ensuring complete and accurate documentation.

Collaborate effectively with Sales, Purchasing, Stores, Receiving Inspection, Shipping, Finance, Technical Services, and external suppliers to meet customer requirements, achieve on-time delivery, and deliver an excellent customer experience.

What You Will Bring

College diploma or degree in Business Administration, Supply Chain, Aviation Management, or a related field, or an equivalent combination of education and relevant experience.

Two to five years of relevant experience in aviation parts sales, aircraft parts procurement, inventory/stores, supply chain, or a related aviation environment.

Previouscustomer service and/or sales experience, with strong relationship-building skills and a customer-focused approach.

Asales-oriented mindset with the ability to identify opportunities, understand customer requirements, and apply sound commercial judgment related to pricing and margins.

Excellentverbal and written communication skills, with the ability to communicate effectively in both English and French.

Strongorganizational and time-management skills, with the ability to manage multiple customer requests and competing priorities in a deadline-driven environment.

A high degree ofaccuracy and attention to detail, combined with strong problem-solving, follow-up, and decision-making skills.

Ability towork independently and collaboratively with cross-functional teams, customers, OEMs, distributors, and suppliers.

Proficiency withMicrosoft Office, particularly Outlook, Excel, and Word; experience with JD Edwards EnterpriseOne or a comparable ERP system is considered an asset.

Knowledge ofaircraft parts terminology, certification requirements, warranties, exchanges, and core programs, or experience working with aircraft parts, OEMs, distributors, or aviation maintenance organizations, is considered an asset.

What We Will Do For You

At Execaire Aviation, your career journey matters.

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we’re committed to creating an environment where curiosity is encouraged and development is possible.

Diversity and Inclusion

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.