Parts Representative

Wajax Corporation; Hamlet of Clairmont; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits

Employee discounts

Pension plan

Wellness program

Job summary

Wajax Corporation in Canada is seeking a Parts Representative to deliver elevated customer service across service and parts sales, supporting front counter, order desk, warehouse and service department administration. The role emphasizes building customer relations, processing purchases, handling inquiries, and supporting shipping to local and-town customers.

The ideal candidate has heavy duty parts experience, strong communication skills, and a valid driver's license, with opportunities for

Qualifications

• Heavy duty parts experience or Journey Certification is a plus.
• Strong written and verbal communication skills.
• Proficient computer skills.
• Ability to work well with others and customer-focused.

Responsibilities

• Builds and maintains customer relations by greeting customers, answering inquiries, quoting prices and selling parts.
• Prepares documentation for purchases, returns, and warranty coverage.
• Responds to customers in person, by phone, or electronically with timely service.
• Supports warehouse and shipping for local and out-of-town customers.
• Assists with work orders by billing parts and verifying parts accuracy.
• Picks stock and inputs inventory using electronic systems.
• Produces accurate documentation of all parts transactions.
• On-call rotation and occasional evening/weekend shifts.

Skills

Heavy Duty parts

Journey Certification

Communication skills

Computer literacy

Driver's license

Job description

As a key member of the Wajax team the Parts Representative is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

The Role

• Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts.
• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
• Picks stock for customers as required; receives and inputs stock using electronic systems.
• Produces accurate, timely and efficient documentation of all transactions within the parts team.
• Handle emergency orders
• Service-Processing and issuing various invoices, purchase orders
• Must be willing to be on call rotation
• evening and weekend work as required

The Candidate

• Previous Heavy Duty parts experience or Journey Certified an asset.
• Functional written and verbal communication skills.
• Computer knowledge
• Proven ability to work effectively with others.
• A valid Driver’s License.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.