Parts & Operations Support Coordinator

A&H Custom Machine; Burlington; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Paid health and dental benefits

RRSP matching program

Flexible work arrangements

Ongoing training and professional dev.

Opportunities for growth and promotion

Team building events

Job summary

A&H Custom Machine / Itipack Systems in Burlington, Ontario is seeking a Parts & Operations Support Coordinator. The role blends office administration with hands-on warehouse tasks to support parts, service, and logistics teams.

You will handle customer inquiries, quotations, sales orders in ERP, inventory transactions, and shipment preparation, while collaborating with the Senior Technical Parts Coordinator and Logistics Lead to ensure smooth operations in a fast-paced environment.

Qualifications

• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and the ability to work effectively with customers and internal teams.
• Ability to learn ERP systems and inventory management software.
• Ability to work in both office and warehouse environments.

Responsibilities

• Process customer spare parts inquiries and quotations.
• Enter and manage sales orders in the ERP system.
• Coordinate with Senior Technical Parts Coordinator for pricing and product identification.
• Support order status, lead times, and shipment information communication.
• Receive inventory, verify against PO and packing slips, and update ERP.
• Support cycle counting and inventory accuracy initiatives.
• Prepare shipments and maintain warehouse organization.
• Assist with shipping documentation and domestic/international shipments.

Skills

Attention to detail

Organizational skills

Microsoft Office (Outlook, Excel, Word

Customer service orientation

Effective communication

ERP systems / inventory software

Office and warehouse work

Ability to lift up to 50 lbs

Tools

ERP system

Inventory management software

Job description

Established in 1986, A&H Custom Machine / Itipack Systems is an innovator in custom engineered and fabricated equipment for infrastructure and manufacturing industries. From complex stabilizing systems used in some of the world’s tallest skyscrapers to custom automation machinery that improves efficiency and productivity, we take pride in building solutions that make an impact.

At the heart of our company are our people. We believe in being real, accountable, and driven — bringing energy to our work while continuously learning and growing together. Our team is built on trust, collaboration, and a shared commitment to doing things the right way. We don’t just build products — we build people, strong relationships, and a workplace where individuals are empowered to take ownership, solve problems, and make a difference every day.

Position Overview

We are seeking a Parts & Operations Support Coordinator to join our team in Burlington, Ontario. This position supports customer parts administration, inventory management, and logistics operations while providing both administrative and hands‑on warehouse support to the parts and service department. The successful candidate will work closely with the Senior Technical Parts Coordinator and Logistics Lead, balancing office‑based responsibilities such as customer inquiries, quotations, order processing, and ERP transactions with physical warehouse activities, including receiving, picking, packing, and preparing shipments.

This position is ideal for an organized and adaptable individual who enjoys a varied role that combines desk‑based administrative work with hands‑on warehouse operations in a fast‑paced environment, with opportunities to contribute across multiple areas of the business and support overall team success.

What You’ll Do

Customer Parts & Order Administration

• Receive and process customer spare parts inquiries.
• Assist with preparation of customer quotations and pricing requests.
• Enter and manage sales orders within the ERP system.
• Coordinate with the Senior Technical Parts Coordinator to ensure accurate product identification and pricing.
• Support customer communication regarding quotations, order status, lead times, and shipment information.

Inventory & Warehouse Support

• Receive incoming inventory and verify quantities against purchase orders and packing slips.
• Assist with inventory transactions and ERP updates.
• Support cycle counting and inventory accuracy initiatives.
• Pick, package, and prepare customer orders for shipment.
• Maintain warehouse organization and inventory locations.
• Assist with continuous improvement initiatives related to inventory control and warehouse efficiency.

Logistics Support

• Assist with shipping documentation
• Support shipment preparation for domestic and international customers.
• Work closely with the Logistics Lead to ensure on‑time delivery performance.
• Help manage administrative and operational tasks that allow the Logistics Lead to focus on higher‑value logistics and customs activities.

Departmental Support

• Provide administrative support to the Parts & Service team as required.
• Assist with special projects and process improvement initiatives.
• Support workload balancing during periods of peak activity.
• Develop working knowledge of Itipack products, spare parts, and dept processes.

What We’re Looking For

• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong customer service orientation and the ability to work effectively with customers and internal teams.
• Ability and willingness to learn ERP systems, inventory management software, and internal processes.
• Ability to work in both office and warehouse environments.
• Ability to occasionally lift and move materials weighing up to 50 lbs, and perform standing, walking, and other warehouse‑related activities as required.

Who You Are

• Organized, detail‑oriented, and self‑motivated, with a focus on accuracy and efficiency.
• Customer‑focused, with a positive and professional approach to supporting customer inquiries.
• A strong communicator who works effectively with colleagues across departments.
• Adaptable and comfortable managing multiple priorities in a fast‑paced environment.
• A proactive problem‑solver who takes ownership of tasks and follows them through to completion.
• A positive, team‑oriented individual with a willingness to learn, take on new responsibilities, and continuously improve.

What We Offer

• Paid health and dental benefits
• RRSP matching program
• Flexible work arrangements
• Ongoing training and professional development opportunities
• Opportunities for growth and advancement
• Employee appreciation events and team‑building activities
• Supportive and collaborative team environment
• Hands‑on experience with innovative projects and technologies
• Work in both office and shop floor environments while maintaining a clean and organized workstation.
• Ability to lift upwards of 50lbs
• Ability to sit for extended periods, with regular movement throughout the office and shop floor as needed.
• Standard office hours are generally 8:00 a.m. – 5:00 p.m., with flexible scheduling available around core working hours of 9:00 a.m. – 3:00 p.m.
• Occasional overtime may be required based on project and business needs.
• Business casual dress code.

A&H Custom Machine / Itipack Systems is committed to providing accommodations throughout the recruitment and selection process in accordance with applicable accessibility legislation. Accommodations are available upon request for candidates taking part in all aspects of the hiring process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note that we do not accept unsolicited resumes or inquiries from recruitment agencies or third-party recruiters.