Parts Operations Manager, Canada

Hitachi Automotive Systems Americas, Inc.; Hamilton; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy USA INC. seeks a Parts Operations Manager to lead the Canadian Spare Parts organization, driving operational performance, financial results, and customer satisfaction. You will coordinate planning, delivery, and inventory while aligning with North America strategy.

The role requires SAP expertise, 5–7 years in related fields, and at least 3 years of leadership experience. Travel up to 20% within Canada and North America is expected.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or related field.
• 5–7 years of Spare Parts/Aftermarket/Supply Chain/Operations experience.
• Minimum 3 years of leadership experience.
• Solid SAP knowledge (MRP, Service Orders, Sales Orders, MTO, Inventory Master Data).
• Ability to travel up to 20% within Canada and North America.

Responsibilities

• Manage Canadian Parts Operations performance, finances, customer satisfaction, and growth.
• Execute North America Parts strategy and lead Canada in reviews and transformation.
• Coordinate material planning, order execution, and delivery for projects/outages.
• Develop the Parts Operations team with clear expectations and succession planning.
• Oversee on-time delivery, backlog, revenue conversion, and inventory planning.

Skills

SAP

MRP

Inventory management

Demand planning

Leadership

Education

Bachelor's degree in Engineering, Business, or related

Tools

MS Excel

ERP systems

Job description

Location: Mount Pleasant, Pennsylvania, United States of America. Job ID: R0143464. Date Posted: 2026-09-10. Company Name: HITACHI ENERGY USA INC. Profession: Production & Skilled Trades. Job Schedule: Full time. Remote: No.

The Opportunity

As the Parts Operations Manager, Canada, you will manage the Canadian Spare Parts organization and be accountable for its operational and financial performance. You will oversee customer satisfaction, delivery performance, backlog execution, inventory effectiveness, revenue realization, and operational excellence while aligning Canadian operations with the North America Spare Parts strategy and operating model. Working across Sales, Service Operations, Supply Chain Management, Procurement, Engineering, Project Management, Warehousing, Logistics, and Finance, you will support customer commitments, standardized processes, organizational development, and sustainable business growth.

How You’ll Make an Impact

• Manage the Canadian Parts Operations organization, including operational performance, financial results, customer satisfaction, employee engagement, and profitable growth.
• Execute the North America Parts strategy and represent Canada in operational reviews, strategic initiatives, performance management, and business transformation activities.
• Coordinate material planning, order execution, and delivery activities supporting projects, outages, modernization programs, and emergency response requirements.
• Manage and develop the Parts Operations team through clear performance expectations, development plans, succession strategies, and effective resource allocation.
• Oversee customer on-time delivery, backlog execution, revenue conversion, demand forecasting, inventory planning, replenishment, and material availability.
• Implement North America Spare Parts standards, operating procedures, governance models, performance metrics, and continuous improvement programs across Canada.
• Support digital transformation, process automation, reporting, and process harmonization across multiple business units.
• Use SAP, dashboards, performance metrics, and operational data to improve visibility, forecasting, planning, risk mitigation, and performance improvement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field. An equivalent combination of education and relevant experience may be considered.
• Five to seven years of experience in Spare Parts Management, Aftermarket Services, Supply Chain, Inventory Planning, Customer Fulfillment, or Operations Management.
• Minimum three years of leadership experience managing and developing teams.
• Sound understanding of demand planning, order management, inventory management, procurement, logistics, project support, and service supply chain processes, along with experience managing customer delivery performance and operational execution.
• Solid SAP knowledge, including MRP, Service Orders, Sales Orders, MTO, Inventory Management, Material Master Data, and related business processes.
• Ability to travel up to twenty percent within Canada and North America.

More About Us

• Opportunities to work on innovative technologies shaping the future of energy.
• A collaborative environment with experienced professionals.
• Access to learning platforms and career development programs.
• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity Hitachi is an EEO employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi\'s Global Data Privacy Notice.

About Our Culture and Vision

Hitachi brings together the world\'s greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That\'s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world\'s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there\'s no challenge too great for our pioneers. And there\'s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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