Parts Counterperson

Jeep, Chrysler, Dodge of Ontario; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a knowledgeable Parts Counterperson to join their dynamic team. The ideal candidate will possess a strong background in automotive parts and accessories, coupled with exceptional customer service and organizational skills. This role involves managing inventory, assisting customers with their needs, and ensuring a smooth sales process. With a focus on performance and commission, this position offers an exciting opportunity to contribute to a thriving dealership environment. Join a company that values its employees with competitive pay and comprehensive benefits, including health and wellness programs, while making a significant impact in the automotive industry.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Company Paid Vacation

Holidays

Qualifications

• 2-5 years of experience in parts counter role, preferably in a dealership.
• Strong customer service and organizational skills required.

Responsibilities

• Completes sales by entering items into the sales system and issuing receipts.
• Maintains parts inventory and stocks items appropriately.
• Clarifies customer orders and identifies automotive parts.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Inventory Control

ADP Software

Bilingual (Spanish)

Tools

Sales/Inventory System

Job description

Overview

The Parts Counterperson is extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. He or she locates automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arranges for delivery and installation.

The ideal candidate has at least two years of experience with automotive parts and accessories, preferably in a dealership. He or she must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and fluency in Spanish is a plus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company paid vacation and holidays.

Responsibilities

• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions.
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached.
• Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system.
• Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Updates job knowledge by participating in educational opportunities and reading about new products.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

Qualifications

• Must have 2-5 years of Parts counter person experience (dealership preferred).
• Excellent telephone and customer service skills.
• Inventory control experience.
• Must have a desire to work in a commission and performance-based environment.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Must be able to work well in a process-driven environment.
• Must be able to develop relationships with vendors and customers.
• ADP experience is a PLUS!
• Bilingual (Spanish) is a PLUS!