Parts Counter Person

Advance Auto Parts; Kitchener; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Monthly/annual bonuses

Training system access

RRSP with employer contribution

Discounted stock purchase plans

Job summary

Advance Auto Parts in Canada seeks a Parts Counter Person with knowledge of automotive parts. The role involves sourcing from multiple channels, training in store inventory and maintenance processes, and providing GAS3 selling support to DIY customers.

You will handle customer inquiries in person, by phone or online, support inventory, perform basic stocking, and uphold safety and appearance standards. Weekend coverage is required (Sat 9am-3pm, Sun 10-3pm; some weekdays until 6pm).

Qualifications

• 3-5 years of prior automotive parts experience
• Ability to read and interpret safety rules and manuals
• Speak and write English; Spanish a plus
• Ability to work on days, evenings, weekends and holidays

Responsibilities

• Provide best-in-class customer service and DIY issue resolution
• Sell GAS3 experience for DIY customers via walk-in, online, or phone
• Achieve personal and store sales goals and service objectives
• Maintain store appearance and safety; perform opening/closing duties
• Assist in store inventory processes and back stock
• Operate POS and parts lookup systems

Skills

Customer service

Parts lookup

Sales

Communication

Safety knowledge

Microsoft Excel

Inventory systems

POS system

Sourcing knowledge

Education

High school diploma or GED

Tools

POS systems

Inventory software

Microsoft Word/Excel

Parts lookup systems

Job description

Parts Counter Person position with knowledge of automotive parts. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role will be trained in knowledge of the store inventory and maintenance processes.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone (Training Provided)
• Achieve personal / store sales goals and service objectives
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Weekend availability required (Sat 9am-3pm & Sun 10-3pm, with some afternoons to 6pm weekdays)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing etc.

Success Factors

• Advanced selling skills (GAS3) for DIY (Training Provided)
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED)

Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range: The range of expected compensation for this role is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.Please review some of our benefit highlights!

Opportunity to work for one of the largest after-market auto parts provider in North America

Visibility to career growth opportunities across the entire Advance Auto Parts organization

Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.

Access to a robust online training system for personal or leadership development

A rewarding organizational culture through our team member recognition program

Group health, dental, disability and life insurance coverage

Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for a newly created position and is not for an existing vacancy.

Advance Auto Parts is a premier supplier of automotive aftermarket parts, catering to both professional installers and DIY customers, with thousands of locations across North America.