Sales Pro

Advance Auto Parts; London; On-site; CAD 24,727 - 29,687; Full time

Benefits offered by this job

Group health, dental, disability, and life insurance coverage

Employee discounts

Access to a robust online training system

Opportunity for performance bonuses

Financial benefits including RRSP with employer contribution

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in London, Ontario, to provide advanced DIY sales and automotive problem resolution. The role entails expert knowledge of store operations, automotive systems, and parts sourcing, while delivering excellent customer service.

Successful candidates will possess strong communication skills and a background in automotive parts. The anticipated compensation ranges from CAD 17.95 to CAD 21.55 per hour, depending on experience and qualifications.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Speak and write English (Spanish a plus); communicate effectively.

Responsibilities

• Provide best in class customer service and DIY issue resolution.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including testing and battery installation.

Skills

Advanced selling skills (GAS3) for DIY

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Parts and automotive system knowledge

Operating POS and parts lookup systems

Expert at testing and diagnostic equipment for DIY services

ASE P2 certification or equivalent

Education

High school diploma or General Education Development (GED)

Tools

Microsoft software (Word, Excel)

Job description

Job Description

Advanced level DIY sales position with expert knowledge of DIY business. The role is responsible for providing advanced automotive problem resolution, including identification, troubleshooting, and project assistance for DIY customers. The position requires expert knowledge of store operations, advanced automotive system knowledge, and parts knowledge, as well as the ability to source parts from multiple channels such as special order, FDO, and second source. A deep understanding of store inventory and maintenance processes is essential, and fleet safety is preferred.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers, including walk‑in, online orders, and phone
• Achieve personal/store sales goals and service objectives
• Manage DIY services, including testing, battery installation, and wiper installs
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put‑away, shoot‑outs, cycle counts, and back stock
• Back up professional services
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot

Success Factors

• Advanced selling skills (GAS3) for DIY
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing

Essential Job Skills for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute written, oral, or diagram instructions
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (addition, subtraction, multiplication, division) in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends, and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3–5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or General Education Development (GED)

Certificates, Licenses, Registrations

• Ase certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. The employee will predominantly be walking or standing, may need to lift and/or move up to 50 pounds frequently and up to 100 pounds occasionally, and must use hands and fingers to handle or feel. The employee must be able to reach, climb, balance, stoop, kneel, crouch, or crawl, and perform tasks that require close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is usually working inside; however, they may occasionally work outside and be exposed to various weather conditions during tasks such as installing batteries and wiper blades. The employee may also be exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level in the work environment is usually moderate.

Compensation Range

The anticipated compensation for this role ranges from 17.95 CAD to 21.55 CAD per hour for a new team member. The exact rate offered depends on geographic location, experience in retail automotive service, automotive knowledge, education, leadership roles, and other skill sets that are ideal for this position, as well as shift differential (if applicable).

Benefits

• Opportunity to work for one of the largest after‑market auto parts providers in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our team member recognition program
• Group health, dental, disability, and life insurance coverage
• Employee discounts
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federally, state, or local protected class.