Parts and Service Advisor

Kaizen Lab Inc.; Williams Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Parts & Service Advisor in Williams Lake, BC. The role focuses on ensuring customer satisfaction and operational excellence by managing inventory and assisting customers with their needs. Candidates should possess strong communication skills and ideally have experience in the heavy truck industry or a related field. A comprehensive benefits package is offered, alongside opportunities for growth in a family-owned company.

Benefits

Excellent compensation package

Pension and medical benefits

Learning and advancement opportunities

Qualifications

• Preferred two years of administrative experience, preferably in a related industry.
• Mechanical knowledge of the heavy truck industry is preferred.
• Strong communication skills and ability to work efficiently in a fast-paced environment.

Responsibilities

• Perform daily tasks including stocking shelves, delivering parts, and maintaining inventory.
• Handle customer interactions professionally and resolve complaints.
• Assist with repair estimates and manage work orders and invoices.

Skills

Communication

Attention to Detail

Efficiency

Education

Administrative experience

Education in related field

Tools

Computer Applications

OEM Service Knowledge

Job description

Dawson International Truck Centre is looking for a Parts & Service Advisor who will use their expertise in parts and service to ensure customer satisfaction and operational excellence.

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Parts & Service Advisor, reporting to the Branch Manager. The Parts & Service Advisor is a key position that provides support to the team by being the first line of communication for customers. This role will be 70% Parts and 30% Service focused. Your base location will be Williams Lake, BC.

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WHAT SUCCESS LOOKS LIKE

•Perform daily tasks like stocking shelves, general cleaning, and handling shipping and receiving duties.

•Deliver parts to customers as needed

•Enter parts into inventory, put parts away, and assist with shipping and receiving when necessary.

•Handle cores, warranties, and merchandise returns as needed

•Professionally greet customers, handle phone calls, and maintain customer satisfaction.

•Sell products and/or services to meet the customers needs.

•Pull parts from inventory to assist shop techs promptly with their requirements.

•Work the parts counter, following dealership procedures for cash, credit, and cheque transactions.

•Follow up on parts shortages and expedite orders by reporting to the Branch Manager.

•Create repair estimates, obtain authorization, and keep customers updated on the status and cost of repairs.

•Assist in technician timekeeping and help manage invoice payments and files.

•Open and close work orders, manage Sublet PO’s, and contact customers for necessary PO’s.

•Process repair orders, confirm warranty eligibility, and verify product coverage.

•Pull parts from inventory to assist shop techs promptly with their requirements.

•Work the parts counter, following dealership procedures for cash, credit, and cheque transactions.

•Handle cores, warranties, and merchandise returns as needed at the point of sale.

•Follow up on parts shortages and expedite orders by reporting to the Branch Manager.

•Notify the Credit department if a customer’s A/R account exceeds the allowable limit.

•Assist with customer complaints and concerns, ensuring issues are resolved to both the customer’s and dealership’s satisfaction.

WHAT YOU BRING

•Preferred two (2) years of administrative experience, preferably in a related industry.

•Heavy truck industry or mechanical knowledge is preferred.

•A combination of education and experience will be considered.

•Strong written and verbal communication skills with attention to detail.

•Ability to work efficiently in a fast-paced environment under pressure.

•Proficiency in basic computer applications, and previous OEM Service experience is an asset.

BENEFITS

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity,Excellence and Respectand as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!