Parts Advisor (Performance BMW)

Performance Auto Group; St. Catharines; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life—

Employee Assistance Plan

Vehicle, service and parts discounts

Retail discounts nationwide

Employee events

Job summary

Performance BMW in St. Catharines is seeking a Parts Advisor to join its team. The role involves assisting customers with parts inquiries, processing service orders, maintaining inventory, and ensuring accurate part matching for customer issues.

Ideal candidates have 3-5 years of automotive parts experience, strong communication, and a customer-focused mindset. BMW experience is preferred, and a valid Ontario driver’s license is required.

Qualifications

• 3-5 years automotive parts experience is considered an asset.
• BMW brand experience preferred.
• Must be able to lift up to 50 pounds.
• CDK experience is considered an asset.
• Strong automotive knowledge.
• Excellent communication and customer service skills.
• Must have the ability to work in a fast paced environment.
• Personable, adaptable, and versatile.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• May be required to work on Saturday as per business needs.
• Must have a valid Ontario Driver's License and good driving record.

Responsibilities

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders for Service Technicians in the Service Department.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
• Receiving and filling telephone orders.
• Keeping catalogs and price lists up-to-date.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision

Skills

Customer service

Communication

Team player

Physical strength

Fast-paced environment

BMW brand experience

Driving

Tools

CDK experience

Job description

Drive for Excellence

Performance BMWis an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience.

Performance BMW is currently seeking aParts Advisor to join our exceptional team in St. Catharines.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
  
• Integrity: We are honest and transparent in our actions
  
• Diversity: We are stronger through the inclusion of people, brands and ideas
  
• Innovation: We passionately embrace opportunities for new and continuous improvements
  
• Empowerment: We encourage and support our people in taking initiative
  
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Assisting customers with parts inquiries, in person, on the phone and electronically.
  
• Filling orders for Service Technicians in the Service Department.
  
• Placing orders in a timely fashion.
  
• Maintaining proper inventory levels.
  
• Inspect damaged parts brought in by customers to determine the proper replacement.
  
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
  
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
  
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
  
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
  
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
  
• Receiving and filling telephone orders.
  
• Keeping catalogs and price lists up-to-date.
  
• Recording sales and taking inventory.
  
• Projecting a positive attitude for the benefit of our customers and fellow employees.
  
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
  
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
  
• Work effectively without supervision

What you need to succeed:

• 3-5 years automotive parts experience is considered an asset.
  
• BMW brand experience preferred.
  
• Must be able to lift up to 50 pounds.
  
• CDK experience is considered an asset.
  
• Strong automotive knowledge.
  
• Excellent communication and customer service skills.
  
• Must have the ability to work in a fast paced environment.
  
• Personable, adaptable, and versatile.
  
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
  
• May be required to work on Saturday as per business needs.
  
• Must have a valid Ontario Driver's License and good driving record.

What’s in it for you?

• Excellent management support and guidance
  
• Opportunities through our Internal career mobility program
  
• Access to health, dental and vision insurance
  
• Disability, critical illness and life insurance for the unexpected
  
• Our Employee Assistance Plan (EAP) for you and your family's wellness
  
• Discount on vehicles, service and parts for you and your family
  
• Discounts to retailers and service providers across the country
  
• Free and engaging employee events
  
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $55,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#LI-FS1

#SP