BDC Service Representative (AutoPlanet Brampton)

Performance Auto Group; Brampton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life”

Employee Assistance Plan (EAP)

Vehicle, service & parts discounts

Retail discounts

Employee events

Community giving back

Job summary

Performance Auto Group in Brampton, Ontario, is seeking a BDC Service Representative to join our dynamic service team. You will communicate with customers by phone and email, schedule service, respond to inquiries, and coordinate with Service, Parts and Sales departments to ensure a seamless customer experience.

The ideal candidate has a High School Diploma or GED, 1–2 years dealership experience, and familiarity with CDK and Xtime.

Qualifications

• High School Diploma or GED required.
• 1–2 years dealership experience is an asset.
• Experience with CDK and Xtime is an asset.
• Excellent customer service skills with a friendly demeanor.
• Ability to work well under pressure and maintain attention to detail.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Communicate with customers by phone and email (inbound and outbound).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to inquiries and web leads promptly.
• Coordinate with Service, Parts and Sales teams.
• Use dealership templates to email/call clients.
• Follow call scripts for inbound/outbound service calls.
• Update appointment information in the CRM.
• Meet daily, weekly, monthly goals set by Service Manager.
• Document communications in the Appointment Log.
• Study products to better assist customers.
• Comply with customer handling and marketing functions.
• Escalate issues to the Service Manager when needed.
• Perform outbound campaigns as assigned.
• Handle service administration tasks.
• Other duties as required.

Skills

Communication

Customer Service

Teamwork

Multitasking

Adaptability

Education

High School Diploma/GED

Tools

CDK

Xtime

CRM

Job description

Drive for Excellence

Since 2015

Description

Position at Auto Planet

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is looking for a BDC Service Representative to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
• Coordinate internal work; liaison with Service, Parts and Sales Department staff.
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Utilize dealership call scripts for all inbound and outbound service calls.
• Update information regarding all scheduled and confirmed appointments with the customers.
• Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
• Streamline the CRM with information regarding all verbal communication with customers.
• Document information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance ability to assist customers.
• Comply with any customer handling and marketing functions.
• Communicate with the Service Manager about any potential customers issues or problems.
• Perform all outbound campaigns as periodically assigned by the Service Manager.
• Perform service administrative duties as requested by the Service Manager.
• Other duties as required by management.

What do you need to succeed?

• A High School Diploma or GED is required.
• 1-2 years of dealership experience is an asset.
• Experience with the CDK and Xtime program is considered an asset.
• Excellent customer service skills with an enthusiastic and friendly demeanor.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to perform multiple duties in a high-energy, fast-paced environment.
• Must have a results oriented mindset to succeed.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $45,000 - $60,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.