Parts Advisor, Neepawa

AgWest Ltd.; Neepawa; Vor Ort; CAD 42.000 - 66.000; Vollzeit

Zusammenfassung

AgWest Ltd. in Neepawa, MB, is seeking a reliable Parts Advisor to join our parts department.

You will support customers, service technicians, and branches by handling inquiries, processing orders, and promoting available parts and promotions. Key duties include shipping and receiving, inventory management, cycle counts, achieving parts sales targets, and sharing product knowledge on AGCO, Claas, and related brands.

Qualifikationen

• High school diploma or equivalent (post-secondary education an asset).
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred.
• Strong communication and organizational skills.
• Demonstrated ability to meet sales goals.
• Technical knowledge of machinery/parts or willingness to learn.
• Ability to work independently and collaboratively.
• Willingness to travel between branches if required.

Aufgaben

• Provide outstanding customer service in person, by phone, and via email.
• Support service technicians and the service team with parts-related needs.
• Address inquiries, check availability, and process orders accurately.
• Receive and inspect incoming parts shipments; manage outbound shipments.
• Handle returns in accordance with company policies.
• Work closely with the parts team to ensure smooth daily operations.
• Assist other branches when coverage is needed; contribute to team-driven culture.
• Work toward achieving and exceeding parts sales goals; upsell relevant parts.
• Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts; stay informed on new products.
• Monitor inventory levels, help optimize stock availability; perform cycle counts; minimize discrepancies.

Kenntnisse

Customer service

Inventory management

Shipping & Receiving

Sales goals

Teamwork

Communication skills

Organizational skills

Technical knowledge of machinery/parts

Willingness to travel

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Neepawa, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

• Provide outstanding customer service in person, by phone, and via email
• Support service technicians and the service team with parts-related needs
• Address inquiries, check availability, and process orders accurately

Shipping & Receiving

• Receive and inspect incoming parts shipments
• Accurately manage outbound shipments to customers and other branches
• Handle returns in accordance with company policies

Teamwork & Collaboration

• Work closely with the parts team to ensure smooth daily operations
• Assist other branches when coverage is needed
• Contribute to a cooperative and team-driven work culture

Sales & Performance

• Work toward achieving and exceeding parts sales goals
• Recommend and upsell relevant parts and promotions to customers
• Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

• Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
• Stay informed on new products and technologies
• Share knowledge with the team to support a learning environment

Inventory Management

• Monitor inventory levels and help optimize stock availability
• Perform cycle counts and assist in minimizing stock discrepancies
• Recommend stocking of high-demand items
• Maximize supplier discounts through effective order timing

Qualifications

• High school diploma or equivalent (post-secondary education an asset)
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
• Strong communication and organizational skills
• Demonstrated ability to meet sales goals
• Technical knowledge of machinery/parts or willingness to learn
• Ability to work independently and collaboratively
• Willingness to travel between branches if required

Working Conditions

• Must be able to lift and move parts weighing 50+ lbs
• Standing for extended periods and working in warehouse settings
• Overtime may be required during peak periods

About AgWest

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.