Parts Advisor

Air-Unlimited-Inc.; Saskatoon; On-site; CAD 45,000 - 65,000; Full time

Job summary

Air Unlimited Inc. in Saskatoon is seeking a Parts Advisor to manage the parts desk, purchase materials, maintain inventory, and deliver reliable support to customers and internal teams.

The role involves coordinating with Service, Purchasing, and Sales to process orders, check part availability, and update customers on timelines. A proactive, organized, and customer-focused attitude is essential for success.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management abilities.
• Detail-oriented, dependable, and capable of prioritizing multiple tasks.
• Self-starter with motivation and initiative.
• Experience in parts or service coordination is an asset.

Responsibilities

• Greet and assist customers in person and by phone; assess needs.
• Process parts orders with pricing, payment, and completion.
• Fulfill orders from stock and coordinate specials.
• Provide pricing and availability information; back-ordered items updates.
• Research part numbers and alternatives; liaise with other departments.
• Support maintenance scheduling and enter maintenance contracts.
• Register unit sales and maintain records in systems.
• Explain and promote technical products and services.
• Maintain organized parts department; assist with restocking and audits.

Skills

Communication skills

Organizational skills

Detail-oriented

Self-motivated

Team player

Time management

Education

Electrical or Mechanical Engineering Technology

Tools

Microsoft Office

Job description

Salary Range: $45,000.00 To $65,000.00 Annually

Air Unlimited Inc. is seeking a Parts Advisor to join our team. The ideal candidate is a self-motivated, detail-oriented individual with strong organizational and communication skills. This role is responsible for managing the parts desk, purchasing materials and parts, maintaining inventory control, and providing consistent, reliable support to customers and internal teams. With their technical and organizational expertise, the Parts Advisor will play a key role in enhancing our company’s image and delivering exceptional customer service.

Duties and Responsibilities:

• Greet and assist customers in person and by phone, identifying and assessing their needs to ensure high levels of satisfaction.
• Process parts orders accurately, including pricing, payment collection, and transaction completion.
• Fulfill customer orders from available stock and coordinate special orders as needed.
• Provide accurate information on part availability, pricing, and back-ordered items; follow up with customers to ensure timely updates.
• Read manuals or research to determine replacement part numbers, pricing, and suitable alternatives or modifications.
• Liaise with the Service, Purchasing, and Sales departments to support order processing and related transactions.
• Support the Preventative Maintenance Department by assisting with scheduling, quoting parts and components, and entering preventative maintenance contracts into tracking systems.
• Register unit sales (air compressors and generators) and maintain accurate records in internal systems.
• Explain and promote technical products and service offerings to customers.
• Issue purchase orders and maintain organized records.
• Keep the parts department clean, organized, and efficiently operated.
• Monitor inventory levels, communicate with the purchasing team regarding restocking needs, and assist with inventory audits.
• Coordinate the pickup and delivery of parts with warehouse staff when required.
• Perform other related duties as assigned.

Skills and Qualifications:

• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management abilities.
• Detail-oriented, dependable, and capable of prioritizing multiple tasks.
• Self-starter with a high level of motivation and initiative.
• Strong computer skills, including proficiency in Microsoft Office programs.
• Post-secondary education in Electrical or Mechanical Engineering Technology (MET, EET, CET, or EIT) is considered an asset.
• Experience in parts or service coordination in an industrial or mechanical environment is an asset.
• Motivated team player with a commitment to customer service and continuous improvement.