Parts Advisor

Volkswagen; Medicine Hat; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellness initiatives

Employee discounts

Company events

Community involvement

Job summary

Volkswagen Medicine Hat is seeking a knowledgeable Parts Advisor to assist customers and technicians in selecting and ordering automotive parts. The role requires strong customer service skills and technical knowledge of parts, with an emphasis on accurate fulfillment and timely delivery.

You will maintain an organized and efficient parts department, manage stock and inventory, and use dealership software to track orders, inventory levels, and customer interactions while handling returns and

Qualifications

• Minimum high school diploma or equivalent.
• Previous experience as an automotive parts advisor is preferred.
• Strong knowledge of automotive parts, accessories and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and related computer applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist customers and service technicians with parts inquiries, orders and sales.
• Provide accurate information about parts availability, pricing and delivery times.
• Process parts orders and ensure correct filling and on-time delivery.
• Maintain an organized parts department including stocking and inventory management.
• Collaborate with service technicians to identify and order the correct parts.

Skills

Customer service

Automotive parts

Dealership software

Organizational skills

Education

High school diploma or equivalent

Automotive parts certification

Tools

Dealership management software

Job description

Volkswagen Medicine Hat is looking for aParts Advisor!

About us

We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The Parts Advisor will be responsible for assisting customers and technicians in selecting and ordering automotive parts and accessories. This role requires strong customer service skills, technical knowledge of automotive parts, and the ability to ensure accurate and timely fulfillment of parts orders.

Job Duties:

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate and timely information about parts availability, pricing, and delivery times.
• Process parts orders and ensure they are correctly filled and delivered on time.
• Maintain an organized and efficient parts department, including stocking and inventory management.
• Utilize dealership management software to track parts orders, inventory levels, and customer interactions.
• Handle customer complaints and concerns regarding parts, providing solutions and ensuring satisfaction.
• Collaborate with service technicians to identify and order the correct parts for vehicle repairs and maintenance.
• Assist with parts returns, warranty claims, and exchanges as needed.
• Keep up-to-date with automotive parts and accessory trends, manufacturer updates, and new products.
• Maintain a clean and organized parts department and work area.
• Support parts department operations with administrative tasks, such as filing and record-keeping.
• Perform other duties as assigned by the Parts Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent; additional training or certification in automotive parts or related fields is a plus.
• Previous experience in an automotive parts advisor or similar role is preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Valid driver’s license with a clean driving record.

Why Work for Volkswagen Medicine Hat:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.

We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.