Partner Manager, Shopify

Klaviyo; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Toronto is seeking a Partner Manager to drive the growth of its strategic partnership with Shopify. This role focuses on managing relationships, maximizing partnership performance, and developing commercial strategies to achieve tangible revenue outcomes. The ideal candidate has over 5 years of experience in partner management, with strong analytical and communication skills.

Qualifications

• 5+ years experience in partner management, account management, or business development within SaaS, eCommerce, or platform ecosystems.
• Deep understanding of the Shopify ecosystem and merchant behavior.
• Proven track record of growing platform or channel partnerships.

Responsibilities

• Manage day-to-day communication and strategic planning with Shopify.
• Identify and drive co-marketing and co-selling initiatives.
• Collaborate with internal teams to execute partner initiatives.

Skills

Partner management

Account management

Business development

Relationship management

Analytical mindset

Strong communication skills

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Job Overview

The Partner Manager will own the ongoing success and growth of our strategic Shopify partnership — driving adoption, revenue impact, and joint customer value through deep account management and cross‑functional execution. This role focuses on maximizing the performance of our existing platform partnership through proactive relationship management, co‑selling initiatives, and data‑driven growth strategies. You will act as the connective tissue between Klaviyo and Shopify, ensuring the partnership is strategically aligned, operationally excellent, and delivering measurable impact to both businesses and our shared customers.

Key Responsibilities

1. Partner Account Management & Growth

• Serve as the primary relationship owner for Shopify, managing day‑to‑day communication, quarterly business reviews, and strategic planning.
• Develop and execute joint growth plans to increase adoption, retention, and revenue from Shopify‑connected merchants.
• Proactively identify and drive co‑marketing, co‑selling, and product adoption initiatives that expand the reach and impact of the partnership.
• Own partner performance metrics and ensure ongoing alignment with both organizations’ commercial and customer goals.

2. Strategic Relationship Development

• Build trusted relationships with senior stakeholders across Shopify (e.g., product, partnerships, sales, marketing) to ensure shared priorities are aligned and executed.
• Act as a strategic advisor, representing Klaviyo’s vision and identifying new ways to create value through joint initiatives and integration innovation.
• Anticipate risks, manage conflicts, and maintain long‑term partner satisfaction through transparent and proactive engagement.

3. Cross‑Functional Enablement & Execution

• Collaborate closely with internal product, sales, marketing, and support teams to deliver on partner initiatives and maintain seamless operational execution.
• Advocate internally for partner and customer needs, ensuring the Shopify integration and go‑to‑market experience continuously improves.
• Coordinate enablement efforts for internal stakeholders to ensure alignment on partner‑driven campaigns, feature adoption, and customer engagement.

4. Revenue Impact & Commercial Strategy

• Develop strategies that translate partnership collaboration into tangible revenue outcomes — including customer acquisition, expansion, and retention.
• Partner with GTM teams to build scalable co‑selling motions and joint campaigns that drive pipeline growth.
• Track and report on revenue contribution, product adoption, and partner‑driven deal influence.

5. Insights & Optimization

• Monitor key KPIs and leverage data to optimize the partnership’s commercial and customer impact.
• Analyze performance trends and competitive insights to identify new growth opportunities and areas for investment.
• Regularly present results and recommendations to senior leadership to guide strategic decisions.

Ideal Candidate Profile

• 5+ years experience in partner management, account management, or business development within SaaS, eCommerce, or platform ecosystems.
• Deep understanding of the Shopify ecosystem, eCommerce technology stack, and merchant behavior.
• Proven track record of growing platform or channel partnerships through account management and joint GTM execution.
• Strong relationship management skills with the ability to influence cross‑functional teams and external executives.
• Analytical mindset with experience using data to inform strategy and measure success.
• Exceptional communication and organizational skills with a bias for action and accountability.

#LI-CR1 #LI-Toronto

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Get to Know Klaviyo

We’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).